NCFE Level 3 Certificate in Principles of Customer Service

Overview:

Would you like to achieve an excellent online accredited UK qualification, which will demonstrate a high level of skill and knowledge? Look no further than this fantastic NCFE Level 3 Certificate in Principles of Customer Service online course.

This qualification is suitable for learners aged 16 and above. This qualification provides learners with the knowledge required by employers to work in a range of different environments in a customer service role. Learners will have knowledge of principles and practices of effective customer service, including customer retention, resolving customer complaints and problems as well as understanding how customer service delivery affects customer expectations. This qualification is suitable for use within a Study Programme.

Course Objectives

• Provide learners with the underpinning knowledge that is required by employers to work in a range of different environments within a customer service role
• Develop essential knowledge of the principles and practices of providing effective customer service, including customer retention, resolving customer complaints and problems
• Understand how customer service delivery affects customer expectations

Course Description

• Qualification type: Level 3 Certificate
• Qualification title: NCFE Level 3 Certificate in Principles of Customer Service
• Accreditation status: Accredited
• Level: 3
• Guided Learning Hours (GLH): 220
• Total Qualification Time (TQT): 240
• Qualification number (QN): 60170736

Course Curriculum1: Understand The Customer Service Environment2: Principles Of Business Submit Your Assignment Re-Submit Your Assignment3: Understand How To Resolve Customer’s Problems Or Complaints4: Understand Customers And Customer Retention Submit Your Assignment Re-Submit Your Assignment5: Understand How To Monitor Customer Service Interactions And Feedback6: Understand Equality, Diversity And Inclusion In The Workplace7: Understand How To Manage Performance And Conflict In The Workplace Submit Your Assignment Re-Submit Your Assignment

Certification

Successful learners will be awarded a NCFE Level 3 Certificate in Principles of Customer Service.

Entry RequirementLearners will need to be over the age of 19, and must demonstrate the following:

• Vocational or academic qualification at Level 2 or higher
• Basic level of literacy, numeracy and ICT ability

In order to qualify for the program you will need to submit a completed application form which will be provided to you. This form should be provided to us within a month of enrolment along with the following;

• Proof of educational qualifications
• You must provide an identification document such as a passport or a driving licence.

Upon submission of the documents your application will be reviewed. If you fail to meet the entry requirements of the program your application will not be accepted.

Progression and Career PathLearners who achieve this qualification could progress to:

• NCFE Level 3 Diploma in Customer Service
• NCFE Level 4 NVQ Diploma in Customer Service

It may also be useful to learners studying qualifications in the following sector areas:

• Travel and Tourism
• Sport, Leisure and Recreation
• Retail
• Health Public Service and Care
• Engineering and Manufacturing technologies
• Arts, Media and Publishing