NVQ Certificate in Customer Service (Edexcel)

Introduction

This NVQ Level 2 Certificate in Customer Service will equip you with a wide variety of key customer service skills for any organisation.

What Will I Learn

This qualification will allow you to demonstrate your competence in a range of customer service skills.

Example Modules

• Communicate Using Customer Service Language
• Follow the Rules to Deliver Customer Service
• Communicate Effectively with Customers
• Deliver Reliable Customer Service

How Will I Be Assessed?

Throughout the course you will be required to put together a portfolio of coursework.

Entry Requirements

You will need to be employed in a customer service role within a business setting in the voluntary or for profits sectors.

Progression

Progression to a level 3 NVQ in Customer Service or Business Administration

Qualification type: Level 2 Mode of study: Part-Time Courses Start date: September Duration (weeks): To be confirmed Hours per week: Offsite Days of the week: To be confirmed Course code: CCTCUSSV2