Customer Service - Level 3
- Level
Customer Service - Level 3
Starting dates and places
Description
This Level 3 qualification in Customer Service will give you additional skills, some of the topics covered will include organising the delivery of reliable customer service, promoting additional products and dealing with customer complaints.
Qualification
City and Guilds Level 3 NVQ Diploma in Customer Service (QCF)
Course Content
The qualification comprises a wide range of units for you to choose from including:
- Organising the delivery of reliable Customer Service
- Promoting additional products
- Using Customer Service as a competitive tool
- Processing Customer Service complaints
- Leading a team to improve Customer Service.
Entry Requirements
Candidates need to be working in a customer serv…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
This Level 3 qualification in Customer Service will give you additional skills, some of the topics covered will include organising the delivery of reliable customer service, promoting additional products and dealing with customer complaints.
Qualification
City and Guilds Level 3 NVQ Diploma in Customer Service (QCF)
Course Content
The qualification comprises a wide range of units for you to choose from including:
- Organising the delivery of reliable Customer Service
- Promoting additional products
- Using Customer Service as a competitive tool
- Processing Customer Service complaints
- Leading a team to improve Customer Service.
Entry Requirements
Candidates need to be working in a customer service environment and keen to develop customer service skills.
Next Dates
Flexible
Initially, please contact the Course Tutor on 01305 215149 for further details.
Price
£799
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