Advanced Apprenticeship in Customer Service
Advanced Apprenticeship in Customer Service
Starting dates and places
Description
General information
The Customer Service Apprenticeship is available for learners 16-65 who are employed in the customer service environment. College attendance is on a day-release basis and assessment will take place in the workplace. Learners will work towards NVQ Level 3 in Customer Service, and key skills in Application of Number and Communication. Training is provided through workshop sessions, tutorials and classroom teaching.
Course content
Training will take place one day a week and regular assessments and reviews will occur in the workplace. Learners will work towards an NVQ level 3 in Customer Service, a technical certificate in Customer Service, (a combination of practical and the…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
General information
The Customer Service Apprenticeship is available for learners 16-65 who are employed in the customer service environment. College attendance is on a day-release basis and assessment will take place in the workplace. Learners will work towards NVQ Level 3 in Customer Service, and key skills in Application of Number and Communication. Training is provided through workshop sessions, tutorials and classroom teaching.
Course content
Training will take place one day a week and regular assessments and reviews will occur in the workplace. Learners will work towards an NVQ level 3 in Customer Service, a technical certificate in Customer Service, (a combination of practical and theory work), and level 2 key skills in Application of Number and Communication.
Entry requirements
Must be employed in a customer service environment for a minimum of 30 hours per week and be able to attend College one day a week.
All applicants have an interview and complete an initial assessment test to assess suitability for study at Level 3 or hold a relevant Level 2 qualification
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Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.