195 Customer Service / Care Training Courses
See also: Planning, Public speaking & presentation, Building / Construction, Customer complaint handling, and Palliative Care.
See also: Planning, Public speaking & presentation, and Building / Construction.
Customer Care Training
A one-day in-company training programme1 Day - On Request This course is one of our standard in-company programmes and can be delivered to …
Telephone Skills And Customer Service
Focusing on handling in-bound calls, delegates will gain an understanding of important telephone techniques along with the key principles of…
Customer Service Excellence using NLP
What is good customer service? Appreciating the answer to this question essential to your business. Customer Service Excellence using NLP w…
Customer Care - Incoming and Outgoing Calls
This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls and outbound calls. …
Customer Service Training
Delivering exceptional service1 Day - On Request This course is one of our standard in-company programmes and can be delivered to your peop…
Customer Service by Telephone Training
A one-day in-company training programme1 Day - On Request This course is one of our standard in-company programmes and can be delivered to …
Customer Service Skills for Front-Line Staff
Principles and practice of giving great service1 Day - On Request A one day in-company only workshop to improve customer service skills of …
Outstanding Customer Service Skills
An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimatel…
Customer Care
This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often t…
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry
An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your t…
Customer Service Skills Training
A one-day in-company training programme1 Day - On Request This course is one of our standard in-company programmes and can be delivered to …
Advanced Customer Service for the Public Sector
An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your t…
Excellent Customer Care - Incoming Calls
This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional…
Leading & Managing Quality Customer Service
The quality of customer service is a critical element in the mix of business strategies – contributing to organisation effectiveness and ac…
Conversation Design: writing for chatbots (Digital Transformation / Customer Service)
The Conversation Design course is entirely online and self-paced. You decide how much time you wish to spend on it. On average, our partici…
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