193 Customer Service / Care Training Courses
See also: Planning, Public speaking & presentation, Building / Construction, Customer complaint handling, and Palliative Care.
See also: Planning, Public speaking & presentation, and Building / Construction.
Customer Care Training
A one-day in-company training programme1 Day - On Request This course is one of our standard in-company programmes and can be delivered to …
Outstanding Customer Service Skills
An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimatel…
Customer Care - Incoming and Outgoing Calls
This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls and outbound calls. …
Telephone Skills And Customer Service
Turning good morning into good business1 Day - On Request This workshop is designed for people who use the telephone for their day-to-day i…
Customer Service Training
Focusing on handling in-bound calls, delegates will gain an understanding of important telephone techniques along with the key principles of…
Customer Service by Telephone Training
A one-day in-company training programme1 Day - On Request This course is one of our standard in-company programmes and can be delivered to …
Customer Service Excellence using NLP
What is good customer service? Appreciating the answer to this question essential to your business. Customer Service Excellence using NLP w…
Customer Service Skills for Front-Line Staff
Principles and practice of giving great service1 Day - On Request A one day in-company only workshop to improve customer service skills of …
Customer Service Skills Training
A one-day in-company training programme1 Day - On Request This course is one of our standard in-company programmes and can be delivered to …
Excellent Customer Care - Incoming Calls
This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional…
Advanced Customer Service for the Public Sector
An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your t…
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry
An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your t…
Customer Care
This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often t…
Leading & Managing Quality Customer Service
The quality of customer service is a critical element in the mix of business strategies – contributing to organisation effectiveness and ac…
How to Ask Powerful, Emotionally Engaging Questions
In this “Art of Questioning: Learn How to Ask Questions” sales webinar, Jeffrey Gitomer and Andy Horner reveal that all questions are not c…
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