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Edutrends Statistics

  • 244 Courses
  • 63 Training Providers
  • 1 Review
  • 9.8Rating (avg.)
  • £1.- - £85,000.-Price range

244 Customer complaint handling Training Courses

NCFE Retail Knowledge Level 2 Certificate

Understand the effect of customer service on retail businessUnderstand how retail businesses find out about customers’ needs and preferences…

Executive Office Skills Level 2

Module 1: customer servicesFace to face contactDealing with awkward customersWhere are you?Dealing with complaintsComplaints policyDo's and …

Objection Handling Skills

Training Description Good objection handling skills are crucial to success in sales and customer care. If a salesperson is unable to come b…

Customer Excellence for Finance Staff

13:45 - 14:45 Customer Complaints (Why customers complain, dealing with difficult customers, benefits of complaints) 14:45 - 15:30 Act Up…

Call Centre - Achieving Best Practice

How to handle complaints in a positive way Agreeing best practice methods Agreeing best practice methods Course Timetable 09:30 - 09:45 …

IoSCM Level 5 Diploma - Managing the Supply Chain

Optional Units Group 2: Minimum 20 Credits Transport Management - 10 Credits Nature and purpose of transport planning How the use of land af…

Dealing with Difficult People

14:30 - 15:00 Dealing with Complaints 15:00 - 16:15 Complaint Recordings (Includes working coffee break at 15:30) 16:15 - 16:30 Assignmen…

Dealing with Incoming Calls Positively

How to handle complaints in a positive way Course Timetable (Split into two groups) 09:30 GROUP 1 Task 1: What Do We Hate About Calling O…

Advanced Customer Service for the Public Sector

Training Description An inspirational and interactive course that teaches advanced customer service skills that create a pro-active custome…

IoSCM Level 3 Diploma - Managing the Supply Chain

Internal and external customers The customer service cycle Enhancing the customer service experience Policies and procedures for complaints …

Advanced Customer Service for the Tourism, Leisure and Hospitality Industry

Training Description An inspirational and interactive course that teaches advanced customer service skills that create a pro-active custome…

Customer Satisfaction as a Selling Tool

Well rehearsed answers to complaints and compliments How to turn complaints and compliments into more business Course Timetable 09:30 - 1…

Excellent Customer Care - Incoming Calls

confidence to deal with escalating complaints. - Adam Laurence, Carpetright It was excellent. - Leonie Hollins, Cosmic Fireworks I thoug…

IoSCM Level 1 Award - Managing the Supply Chain

Principles of customer service - 6 Credits Delivering good customer service Communication methods Organisational procedures Dealing with que…

NCFE Principles of Customer Service Cert Level 2

Understand the principles of customer service in an organisationUnderstand how the customer’s needs and expectations are identifiedUnderstan…

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