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Edutrends Statistics

  • 230 Courses
  • 62 Training Providers
  • 1 Review
  • 9.8Rating (avg.)
  • £1.- - £85,000.-Price range

230 Customer complaint handling Training Courses

Executive Office Skills Level 2

Module 1: customer servicesFace to face contactDealing with awkward customersWhere are you?Dealing with complaintsComplaints policyDo's and …

Customer Service on The Telephone

Dealing with criticism Module 10 - Handling complaints Entry Requirements Our Customer Service on The Telephone Course is openly available…

Customer Care

develop a complaints handling procedure that strengthens the bond between your business and your customers. Key Topics Module 1 - Why Your …

Objection Handling Skills

Training Description Good objection handling skills are crucial to success in sales and customer care. If a salesperson is unable to come b…

Executive Office Skills (Level 2)

of handling complaints and difficult customers Demonstrate customer care in face to face and written forms of contact Raise awareness of g…

Executive Office Skills (Level 3)

complaints, raise awareness of good practice in personnel administration and includes new legislation like data protection. At the end of t…

Effective Customer Care (Level 2)

Dealing with Customer Complaints Helping Customers with Particular Needs Entry Requirements Our Effective Customer Care (Level 2) Course i…

Effective Customer Care Level 2

Stirling, Inverness and 72 other regions

The Effective Customer Care course covers recognising customers, the importance of exceptional customer care, customer care and service prin…

Passport to Holiday Reps

Stirling, Inverness and 72 other regions

Resolving customer complaints/queries promptly Selling Tour Operators Products i.e. excursions, merchandise etc Providing resort informa…

Customer Excellence for Finance Staff

13:45 - 14:45 Customer Complaints (Why customers complain, dealing with difficult customers, benefits of complaints) 14:45 - 15:30 Act Up…

City & Guilds NVQ Level 3 Customer Service Diploma (QCF) (108).

Process customer service complaints (Handling problems group) Handle referred customer complaints (Handling problems group) Develop a cu…

Call Centre - Achieving Best Practice

How to handle complaints in a positive way Agreeing best practice methods Agreeing best practice methods Course Timetable 09:30 - 09:45 …

Dealing with Difficult People

14:30 - 15:00 Dealing with Complaints 15:00 - 16:15 Complaint Recordings (Includes working coffee break at 15:30) 16:15 - 16:30 Assignmen…

Executive Office Skills (Level 2) Course

N/A, Armagh and 72 other regions

complaints and difficult customers Demonstrate customer care in face to face and written forms of contact Raise awareness of good practice…

Customer Relations (Level 2)

and complaints Define the role of receptionist Describe good practice in receiving visitors and guests List the administrative function as…

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