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Edutrends Statistics

  • 94 Courses
  • 46 Training Providers
  • £1.- - £1,990.-Price range

94 Customer complaint handling Training Courses

NCFE Retail Knowledge Level 2 Certificate

Unit 1: Understanding Customer Service in the Retail Sector Understand the effect of customer service on retail businessUnderstand how retai…

Dealing with Incoming Calls Positively

To increase confidence in taking all incoming calls Understand the importance of customer care in a sales environment How to handle complain…

IoSCM Level 3 Diploma - Managing the Supply Chain

Mandatory units -18 Credits Business - 9 Credits Business structures and functions Legislative issues Health and safety risk assessments Bus…

Secretary PA Diploma

The Course ends with"on the job" work simulation.Course Content Secretary/PA job role Diarising and administering meetings Effective busines…

How To Fire a CustoMonster

There is a major difference between a bad customer and a CustoMonster. We share tips on how to fire a CustoMonster and why you should pre-qu…

The Complaints Mediation course is for organisations or individuals wanting to offer mediation as part of their complaints procedures. The c…

Customer Service (Videos): Dealing with Customer Complaints

During this program, you'll learn why an organization should seek customer complaints, and learn appropriate customer service responses. You…

Handling Customer Complaints - Remaining Calm Under Pressure

If you are responsible for dealing with customer complaints (internal or external), then this course is for you. It will show you how to man…

Investigate Health & Safety Accidents, Incidents & Complaints - Level 3 in OH&S Unit 306

This course is a stand-alone NVQ Level 3 in Occupational H&S and is for people who are responsible for investigating incidents and complaint…

Customer Service Training

Students will come away from this customer service course knowing how a positive attitude, going a step beyond basic customer service, and d…

Handling claims in long-term customer relationships

Measure the benefits of handling complaints effectively. Analyse the complaint handling process within your unit. Anticipate and plan for co…

Developing internal cooperation for customers

Measure the benefits of handling complaints effectively. Analyse the complaint handling process within your unit. Anticipate and plan for co…

Complaint Handling Training

The course provides training for individuals who are responsible for handling customer complaints and/or front-line staff who may one day be…

Building and Retaining Customer Relationships

Overview Course duration: 1 day.This course will enable you to understand the root cause of customer complaints, manage customers expectatio…

Service excellence as a cultural value can also bring internal benefits, improving team performance, reducing complaints and providing a mor…

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