85 Customer complaint handling Training Courses
See also: Public speaking & presentation, Communication Skills, Customer Service / Care, Building / Construction, Palliative Care, and Listening Skills.
See also: Public speaking & presentation, Communication Skills, and Customer Service / Care.
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Secretary PA Diploma
Course ObjectiveParticpants gain comprehensive skill set and practical capability to efficiently carry out the work of a PA / Secretary. Co…
£1,299 Max: 125 daysVocational
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1 Day Essential Sales Skills - CPD Accredited
A practical 1-day Sales & Customer Service course that enhances your sales techniques, telephone skills and customer care abilities. Learn …
£325 Max: 101 day
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Complaint Handling Skills Training Course
professionally handling complaints1 Day - On Request This course is one of our standard in-company programmes and can be delivered to your p…
In-house / Incompany1 dayVocational
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Effective Meetings Training
"Poorly planned" "Too long" "Badly run" meetings are all common complaints. Such meetings cost hours of time that could be used more effecti…
In-house / Incompany1 dayVocational
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Effective Complaint Handling
An in-depth course on how to deal with complaints and conflict. This full-day course will give you a complete framework on how to deal effe…
£450 Max: 201 day
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Managing Meetings Training
"Poorly Planned", "Too Long", "Badly Run" meetings are all common complaints. Such meetings cost hours of time that could be used more effec…
In-house / Incompany1 dayVocational
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Effective Meetings Workshop
"Poorly Planned", "Too Long", "Badly Run" meetings are all common complaints. Such meetings cost hours of time that could be used more effec…
In-house / Incompany1 dayVocational
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Chairing Meetings Training
"Poorly Planned", "Too Long", "Badly Run" meetings are all common complaints. Such meetings cost hours of time that could be used more effec…
In-house / Incompany1 dayVocational
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Effective Telephone Skills
Deal with complaints and difficult situations effectively. How body language influences a call Listen empathetically and ask the right quest…
£5691 dayVocational
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Handling Customer Complaints - Remaining Calm Under Pressure
If you are responsible for dealing with customer complaints (internal or external), then this course is for you. It will show you how to man…
£5691 dayVocational
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Legal Aspects of Health Care
If you work in health care your activities are constrained by the legal framework within which you work. The reasons for wanting to underst…
E-Learning£180.83
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NCFE Retail Knowledge Level 2 Certificate
Unit 1: Understanding Customer Service in the Retail Sector Understand the effect of customer service on retail businessUnderstand how reta…
Distance learning£332.50Vocational:
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Apprenticeship in Customer Service Level 2
Description The apprenticeship will include: Communicate using customer service language Follow the rules to deliver customer service Proble…
Undergraduate
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Customer Communication Skills
We show staff how to gather the correct information via the telephone and personal visit; filter out unwanted information; obtain all the re…
Vocational
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Executive Secretary/PA
Course content The broad topics addressed in the course will be : Understanding the role Communication, including being assertive and questi…
Vocational
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