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Edutrends Statistics

  • 236 Courses
  • 62 Training Providers
  • 1 Review
  • 9.8Rating (avg.)
  • £1.- - £85,000.-Price range

236 Customer complaint handling Training Courses

NCFE Retail Knowledge Level 2 Certificate

Understand the effect of customer service on retail businessUnderstand how retail businesses find out about customers’ needs and preferences…

Executive Office Skills Level 2

Module 1: customer servicesFace to face contactDealing with awkward customersWhere are you?Dealing with complaintsComplaints policyDo's and …

Customer Care

develop a complaints handling procedure that strengthens the bond between your business and your customers. Key Topics Module 1 - Why Your …

Customer Service on The Telephone

Dealing with criticism Module 10 - Handling complaints Entry Requirements Our Customer Service on The Telephone Course is openly available…

Executive Office Skills (Level 2)

of handling complaints and difficult customers Demonstrate customer care in face to face and written forms of contact Raise awareness of g…

Executive Office Skills (Level 3)

complaints, raise awareness of good practice in personnel administration and includes new legislation like data protection. At the end of t…

Objection Handling Skills

Training Description Good objection handling skills are crucial to success in sales and customer care. If a salesperson is unable to come b…

Effective Customer Care (Level 2)

Dealing with Customer Complaints Helping Customers with Particular Needs Entry Requirements Our Effective Customer Care (Level 2) Course i…

Effective Customer Care Level 2

Stirling, Inverness and 72 other regions

The Effective Customer Care course covers recognising customers, the importance of exceptional customer care, customer care and service prin…

Passport to Holiday Reps

Stirling, Inverness and 72 other regions

Resolving customer complaints/queries promptly Selling Tour Operators Products i.e. excursions, merchandise etc Providing resort informa…

Customer Excellence for Finance Staff

13:45 - 14:45 Customer Complaints (Why customers complain, dealing with difficult customers, benefits of complaints) 14:45 - 15:30 Act Up…

City & Guilds NVQ Level 3 Customer Service Diploma (QCF) (108).

Process customer service complaints (Handling problems group) Handle referred customer complaints (Handling problems group) Develop a cu…

Call Centre - Achieving Best Practice

How to handle complaints in a positive way Agreeing best practice methods Agreeing best practice methods Course Timetable 09:30 - 09:45 …

IoSCM Level 5 Diploma - Managing the Supply Chain

Optional Units Group 2: Minimum 20 Credits Transport Management - 10 Credits Nature and purpose of transport planning How the use of land af…

IoSCM Level 3 Diploma - Managing the Supply Chain

Internal and external customers The customer service cycle Enhancing the customer service experience Policies and procedures for complaints …

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