BTEC Award in Customer Service

Need a fast, effective introduction to customer service or looking to take your skills to the next level? The Awards in Customer Service are for you. You'll learn how to better meet your customers' needs - a skill that can lead to a better experience for your customers and improved career prospects for yourself.

Course content

•Describe how to deliver good customer service to different types of customers •Describe organisational customer service policies and procedures •Explain the benefits to an organisation of having a good reputation •Describe the qualities and attributes required in the customer service role •Explain the importance of responding effectively to customers' needs, expectations and complaints •Explain the importance of different methods of communication used to deal with different types of customers.

Entry Requirements

This qualification is suitable for anyone who wants to improve their customer service skills - no matter what industry you're working in. There are levels to suit anyone, whether you're looking for your first job or already have some experience in customer service.