Customer Service Basics

Overview:

Learn how to go beyond the basics of serving your customers. The Customer Service Basics course teaches learners the fundamentals of customer service that can be applied in a practical environment. Learn to adopt a positive attitude and improve in your communication skills when addressing customers. We often bring our own attitudes and baggage into our jobs. However, customer service requires that you leave all those behind. The customer is the sole focus of the conversation and your goal is to keep them happy and satisfied.  The Customer Service Basics is a must have skill for employees to build new communicative patterns and techniques.

The Customer Service Basics course is comprehensive and will cover a range of topics including how to create and implement a service standard, how to evaluate the service standard and make your conversations with customers engaging and memorable.

The Customer Service Basics course will help learners become confident in themselves as effective communicators who are able to provide outstanding customer service. The course is internationally recognised and accredited to a training organisation and you will be issued an internationally recognised qualification following full completion of Customer Service Basics course.

Why consider 1Training?

As improvements and advancements are made in technology, online courses are no longer just conventional means of studying at affordable costs. In many aspects online training offers superiority to traditional learning. There is an effectiveness and convenience that traditional learning cannot provide. The overall convenience and flexibility makes it a superior learning method.

1Training offers the most convenient path to gain an internationally recognised qualification that will give you the opportunity to put into practice your skill and expertise in an enterprise or corporate environment. You can study at your own pace at 1Training and you will be provided with all the necessary material, tutorials, qualified course instructor and multiple free resources which include Free CV writing pack, Nus Discounted Card, Free career support and course demo to make your learning experience enriching and more rewarding.

Learning Outcomes

• Understanding the overall fundamentals of customer service.
• Learn how to identify internal and external customers.
• Learn how to interact with customers in a positive manner.
• Be effective in your communication.
• Learn how to create a memorable experience for your customers.

Course Curriculum

• Module 01: Understanding Customer Service
• Module 02: Focusing on the Customer
• Module 03: Customer Service and the Telephone
• Module 04: Handling Complaints
• Module 05: Enduring Stress

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at anytime.

Who is this Course aimed at?

• The course is aimed at individuals employed in customer service positions
• Learners who want to gain employment in customer service.
• For anyone interested in improving their customer service skills.
• If you want to learn the true art of customer service.

Method of Assessment

At the end of the Customer Service Basics course you will be required to take a multiple choice question assessment test. The multiple choice question assessment will be automatically marked with learners receiving an instant grade.

Certification

Those who successfully complete the exam will be awarded the certificate in Customer Service Basics.

Entry Requirements

• Job seekers / Students
• Customer Service Executives
• People in sales and marketing, telecommunication
• Anyone interested in becoming more effective at communicating with customers

Awarding Body

The certificate will be awarded by CPD and iAP. This internationally recognised qualification will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

Progression and Career Path

Once you successfully complete Customer Service Basics you will be qualified to work in the following positions. The Customer Service Basics qualification will also put you in line to demand a higher salary or job promotion. The average UK salary per annum according to https://www.payscale.com is given below.

• Customer Service Supervisor – £18,036 per annum
• Customer Service Representative – £17,499 per annum
• Sales Manager – £29,690 per annum
• Receptionist – £15,961 per annum
• Hotel Receptionist – £7.14 per hour
• Personal Assistant – £25,003 per annum
• Customer Service Officer £17,433 per annum
• Customer Service Team Leader £22,445 per annum

Other Benefits

• Written and designed by the industry’s finest expert instructors with over 15 years of experience
• Repeat and rewind all your lectures and enjoy a personalised learning experience
• Gain access to quality video tutorials
• Unlimited 12 months access from anywhere, anytime
• Excellent Tutor Support Service (Monday to Friday)
• Save time and money on travel
• Learn at your convenience and leisure
• Quizzes, tests mock exams, practice exams to ensure you are 100% ready
• Eligible for a NUS discount card
• Free Career Support Service
• 25% Discount on personal Statement and covering letter writing service
• Free Access to Over 150 courses for 2 days (48 hours)