Excellent Customer Service
- Product type
- Level
Excellent Customer Service
Description
Ref: MST10120
Aim: The delegate will learn about the essentials of providing outstanding customer service.
By the end of this module the delegate can:
• State what 'Excellent Customer Service' means and how to promote positive behaviours
• Recognise the need to treat all customers as individuals
• Describe how to build effective customer relationships that contribute to a 'Great Customer Experience'
• Handle customers with confidence and identify 'Moments of Truth' within their business and ensure these are 'Moments of Magic
Chapters: Total 8
Viewing Period: 30 days
Frequently asked questions
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Ref: MST10120
Aim: The delegate will learn about the essentials of providing outstanding customer service.
By the end of this module the delegate can:
• State what 'Excellent Customer Service' means and how to
promote positive behaviours
• Recognise the need to treat all customers as
individuals
• Describe how to build effective customer relationships that
contribute to a 'Great Customer Experience'
• Handle customers with confidence and identify 'Moments of
Truth' within their business and ensure these are 'Moments of
Magic
Chapters: Total 8
Viewing Period: 30 days
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