Influencing Skills, Assertiveness and Negotiation

• Senior Managers who would like a refresher and to develop their confidence, influence and negotiation skills
• Departmental Directors and Departmental Managers who would like practical and relevant techniques
• Those involved in negotiations, resolving conflicts and dealing with confrontation
• Team Leaders and team members
• Project Managers
• Operations managers

Course objectives

• To develop and apply negotiation skills and techniques to a range of situations
• To increase confidence and abilities to influence people positively
• To learn practical and relevant skills to behave assertively
• Application of NLP™ and Emotional Intelligence to self-development

Course content

Negotiation Skills

• Pre-negotiation preparation on all aspects of the negotiation
• Styles, techniques and skills of a good negotiator
• Tricks people may play on you
• Close with a win-win result for all

Influencing Skills

• Analysis of factors which influence people
• How to influence people without power and authority over them
• Chairing and participating in meetings which produce results
• Finding common ground and reaching agreement

Assertiveness

• Characteristics and skills of assertiveness
• Handling difficult people with confidence
• Giving feedback and receiving criticism constructively
• Responding appropriately to aggressive, assertive and passive people

Introduction to Neuro-Linguistic Programming

• What is Neuro-Linguistic Programming™ (NLP™)?
• How does NLP™ work?
• NLP™ for self-management and self-development
• Application of NLP™ to enhance performance of organisation, teams and individuals

Emotional Intelligence and Body Language

• Key principles, qualities and skills of Emotional Intelligence
• Application of EI to develop self, teams, individuals and respond to situations
• Sending the right messages through your non-verbal communication
• Interpreting the signals and gestures of body language of others