Conflict Resolution

Managers, supervisors, team leaders, or anyone who struggles to consistently obtain positive outcomes from conflict situations. Equally useful for more experienced managers who would like to pick up new techniques for dealing with communication failure or personality clashes.

Conflict is not a bad thing. However the way individuals and organisations deal with it (or fail to deal with it) often is. This course is designed to give you a positive approach to managing, resolving and, where appropriate, preventing conflict. You will acquire and practise established techniques for managing and resolving conflict in a variety of situations.

• More positive ways to promote change and collaboration

• Ability to indentify and deal with casual behaviours which trigger and escalate conflict

• The confidence to confront people in a way that minimises defensiveness and hostility, every time

• Skills to control your own anxiety, anger and fear in a conflict situation to build trust and respect

• Knowledge of mediation techniques for a conflict situation

• Learn the seven home truths of conflict

• Know the two primary reasons why conflict occurs

• Spot the red flags which indicate conflict is brewing

• Uncover the seven types of conflict and learn different strategies for dealing with them

• Dissolve and resolve

• Work through the seven steps to co-operative resolution

• Learn the essential rules for open communication

• Discover proven ways to prevent conflict from escalating

• Separate the person from the problem - what this means and how to do it

• Mediate effectively in a conflict situation

• Behaviours and barriers

• Breaking the automatic link between emotions and actions

• Use the power of influence to overcome obstacles

• Building trust and respect

This course is an elective module on our Chartered Management Institute Level 3 Certificate in First Line Management.

The qualification aims to give aspiring and existing managers the foundation for their formal development. It's an excellent introduction to core management skills for anyone with limited experience or without formal training.

Anyone attending this course will be able to accredit their learning towards the qualification. Talk to one of our learning advisers on 0800 170 7777 to find out how you can get qualified.