Alternatives for Answering The Telephone
Unfortunately it is not possible to request a brochure for this training. Here you will find some alternatives for "Answering The Telephone" by Spearhead Training Ltd. We hope we helped you to continue your search for training information.
Masterclass in Handling Incoming Telephone Calls - Half Day (pm)
This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then b…
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1 Day Getting Appointments Over the Phone Course
This 1 day ‘Successful Selling Over the Telephone’ course is aimed to help Participants who are responsible for contacting potential new cu…
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- Extra info: Prices are exclusive of VAT
Certificate in Call Centre Success
The customer is always right, right? Train for spectacular call centre success! Do you work for a call centre dealing with product support …
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Telemarketing Professional
Call centres and telemarketing operations are constantly advertising for trained professionals, who can use the phone confidently on behalf…
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Agile Awareness Executive Overview
Overview This introductory session is designed for people who need to understand the impact of Agile on their business, their operations an…
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- Extra info: 555
Crisis management
PR and corporate communications 1 DAY Aimed at: PR agencies or in-house press officers who need a 'what-if?' mechanism in place if somethin…
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Personal Safety for Lone Workers
Who is the course for? This module is designed for anybody who has to work alone or who is left alone with customers or other members of th…
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- Extra info: The course is priced at £40.00 per delegate
Customer Care - from Agony to Ecstacy
Those who deal with customers on a day to day basis - face to face or by telephone and who want to review current performance and pick up n…
Customer Care
All our seminars are available on different dates and at a variety of locations. Overview This one-day seminar is perfect for anyone who fe…
Telephone Techniques for Service Excellence
Course overview Who is it for? A highly practical course for any frontline staff wanting to improve their telephone communication skills us…
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ISO 9001 Internal Auditor (IRCA Registered)
This practical and interactive audit training two day course will give you all the tools necessary to perform internal quality audits as we…
Sales and Marketing (Videos): Sales Skills for Call Centers
Customers never see or meet the person they call when making a transaction by telephone. Because of this, the role of a call center profess…
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Good Customer Service
Retail companies are always looking to see how they can increase sales and their customer base. Sucessful retail companies will tell you: g…
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- Price completeness: There could be additional costs like study material or lunch costs.
Maths Functional Skills Level 2
These courses are available to start at any time, provided there are spaces available. Please call us to add your name to the waiting list …
Finance for Sales People
Suitable for all sales people who need an understanding of finance in their roles By the end of this course you will be able to: Understand…
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