Masterclass in Handling Incoming Telephone Calls - Half Day (pm)
- Total time
Masterclass in Handling Incoming Telephone Calls - Half Day (pm)
Starting dates and places
Ptp Training and Marketing Ltd offers their products as a default in the following regions: Birmingham, Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
Description
This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then be self-critical to see which of the 'hate factors' their organisation maybe guilty of. The trainer then helps them devise a scoring system to mark how well a call is handled and then makes live calls on a speaker phone to outside organisations allowing the delegates to mark the standards of how the calls are taken. This is a fully hands-on course that will improve the incoming call skills of both inexperienced and experienced staff who take incoming calls.
CPD Value 3 Hours
Course Locations
Masterclass in Handling Incoming Telephone Calls - Half Day (pm) …
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then be self-critical to see which of the 'hate factors' their organisation maybe guilty of. The trainer then helps them devise a scoring system to mark how well a call is handled and then makes live calls on a speaker phone to outside organisations allowing the delegates to mark the standards of how the calls are taken. This is a fully hands-on course that will improve the incoming call skills of both inexperienced and experienced staff who take incoming calls.
CPD Value 3 Hours
Course Locations
Masterclass in Handling Incoming Telephone Calls - Half Day (pm)
London
Masterclass in Handling Incoming Telephone Calls - Half Day (pm)
Manchester
Masterclass in Handling Incoming Telephone Calls - Half Day (pm)
Nottingham
Masterclass in Handling Incoming Telephone Calls - Half Day (pm)
Birmingham
Masterclass in Handling Incoming Telephone Calls - Half Day (pm)
Bristol
Masterclass in Handling Incoming Telephone Calls - Half Day (pm)
Edinburgh
Masterclass in Handling Incoming Telephone Calls - Half Day (pm)
Leeds
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Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.