Successful Selling Over the Phone

Product type

Successful Selling Over the Phone

Courtney Associates
Logo Courtney Associates
Provider rating: starstarstarstarstar 10 Courtney Associates has an average rating of 10 (out of 3 reviews)

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Description

This 1 day ‘Successful Selling Over the Telephone’ course is aimed to help Participants who are responsible for contacting potential new customers / or receiving calls, and closing the sale.
This course will help participants to understand the importance of establishing rapport quickly and how to develop an effective hook to engage their potential customers in longer conversations. It will also help develop a key suite of skills and techniques to engage others more effectively and move towards more positive outcomes from conducted calls.
Predominantly for those in either a B2B or B2C selling relationship, it tackles some of the hard topics – such as keeping a ‘positive mindset’, ‘handling reje…

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This 1 day ‘Successful Selling Over the Telephone’ course is aimed to help Participants who are responsible for contacting potential new customers / or receiving calls, and closing the sale.
This course will help participants to understand the importance of establishing rapport quickly and how to develop an effective hook to engage their potential customers in longer conversations. It will also help develop a key suite of skills and techniques to engage others more effectively and move towards more positive outcomes from conducted calls.
Predominantly for those in either a B2B or B2C selling relationship, it tackles some of the hard topics – such as keeping a ‘positive mindset’, ‘handling rejection’, and ‘overcoming objections’
The course helps to re-affirm the importance of knowledge about the service / products that your organisation provides; with a view of being able to clearly articulate the benefits to the customer. Listening and questioning skills will be practised in order to enhance capabilities – and ensure that participants quickly build their confidence.

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