Customer Care - from Agony to Ecstacy
- Level
- Total time
Customer Care - from Agony to Ecstacy
Starting dates and places
GBC Learning & Development offers their products as a default in the following regions: Kingston, London, Oxford, Peterborough, Portsmouth, Reading, Salisbury, Southampton, St Albans, Surrey, Sussex, Westminster
Description
This course is highly interactive and participative with a small group and experienced trainer.
• Be aware of the link between excellent customer care and organisational success
• Recognise your role and responsibility in meeting customer needs and expectations
• Communicate confidently with customers to project a positive, professional image when interacting with them face to face or by 'phone
• Be able to handle difficult situations confidently
• Manage complaints confidently
Setting the context
- What are we going to cover today?
- What brings you here and what do yo…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
This course is highly interactive and participative with a small group and experienced trainer.
Those who deal with customers on a day to day basis - face to face
or by telephone and who want to review current performance and pick
up new ways to 'delight' their customers. By the end of the
training delegates will:
• Be aware of the link between excellent customer care and organisational success
• Recognise your role and responsibility in meeting customer needs and expectations
• Communicate confidently with customers to project a positive, professional image when interacting with them face to face or by 'phone
• Be able to handle difficult situations confidently
• Manage complaints confidently
• Be aware of the link between excellent customer care and organisational success
• Recognise your role and responsibility in meeting customer needs and expectations
• Communicate confidently with customers to project a positive, professional image when interacting with them face to face or by 'phone
• Be able to handle difficult situations confidently
• Manage complaints confidently
Setting the context
- What are we going to cover today?
- What brings you here and what do you want from the day?
The importance of customer care
- Why it is important to give all our customers excellent service?
- Putting ourselves in our customers' shoes.
- What is excellent customer care?
Who are our customers?
- Recognising the range of customers we serve and our interactions with them .
- Focusing on specific needs and expectations.
- Avoiding 'automatic pilot' habits.
Impression management
- How quickly do people make an impression?
- How do we make that impression?
- Is it always the right impression?
- Making words, voice and body language work for you.
Conclusion
- What we have covered today
Share your review
Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.