Working Assertively and with Confidence

Overview

Course duration: 2 days.

This course is highly interactive, practical and yet supportive. It uses many different forms of learning to develop assertiveness skills and lift self-confidence to enable you to work more effectively and reclaim your work/life balance.

This course provides practical guidance for anyone who needs to develop their assertiveness skills for a range of workplace situations. You will gain the tools and techniques to make requests assertively, say 'no' to unreasonable demands, proactively address problems in the workplace, and to boost your confidence and build your self-esteem.

At the end of this course, you will leave with a personal action plan identifying the key changes needed to be made, the skills to practise in order to build your self-esteem, build your self-confidence and improve your assertiveness techniques.

Is it right for me?

If you want to become more effective at making requests of others, saying 'no' to unreasonable demands, or generally improving your level of assertiveness andincrease your confidence and self-esteem then this course will give you the guidance you need.

What will I learn?

By the end of this course you will be able to:

• Make requests assertively.
• Say 'no' to unreasonable requests or assertively agree a solution.
• Identify your own strengths and areas for development in terms of assertive behaviour at work.
• Use your body language more effectively to support assertive communication.
• Use self-confidence building techniques to reduce negativity and increase self-esteem.

Pre-course Activity

You will be sent some pre-course work for completion prior to the course, to help to identify your current level of assertiveness which will help prepare you for the course. The trainer will work through this with you during the course, helping to meet your own particular development needs.

What will it cover?

Understanding assertive behaviour

• Defining assertiveness in the workplace
• Identify the link between assertiveness and work/life balance
• Identifying behaviours linked with assertiveness
• Introduction to assertiveness techniques to say 'no' and make requests

Recognise the Link Between Assertiveness, Confidence and Self-esteem

• Distinguishing between assertive, aggressive and passive behaviour
• Self-assessment of your style – the associated strengths and weaknesses
• Recognising your own style and behaviours
• Techniques to build self-esteem and confidence

Handle Challenging Situations and People Confidently and Assertively

• Tackling barriers to assertiveness
• Confronting individual challenges which occur in the workplace
• Working proactively to prevent future challenges in the workplace
• Giving and receiving constructive feedback

Assertiveness and body language

• Taking control through positive body language
• Responding appropriately to the body language of others in the workplace

• Using assertive and positive language – making your message clear

• Building rapport to maintain relationships

Planning Your Personal Strategy for Dealing with Assertive Behaviour

• Developing a personal action plan for using the robust tools and techniques learned from the course to increase your assertiveness, self-esteem and self- confidence

Trainer Profile

George Baxter

Many of my delegates arrive on this course somewhat nervous and reticent about what lies ahead, so my first task is to ensure that everyone is at ease and feels comfortable in the environment before looking for their full participation in the course.

During the course I’ll look to gradually build confidence and self-belief, dispelling the often held belief that there is something wrong with them and that it is just a new set of skills that they can learn and then apply back in the workplace.

The Faculty

Along withMatt Plant, Linda Andsley, Debbie Austin, Ian Sanders, Julia Dickson, Nigel Amphlett and Malcolm Caudren, George Baxter ispart of the dedicated faculty team who will deliver this course. The initials next to each date below indicate which trainer is scheduled to deliver which event.

Recent delegates have said:

“I can't believe how much I have changed in two days! Very professional, supportive and fun.”

“I would like to say thank you very much for a wonderful and most beneficial courses. The advice and guidance given will definitely impact on my working life.”