Communication Skills Excellence - Day 3 - 2 Hour Modules
- Level
- Total time
Communication Skills Excellence - Day 3 - 2 Hour Modules
Starting dates and places
Description
These 2 hour bite size modules will give you the tools needed to be more effective in your role.
Overview:
Assertiveness
By the end of the workshop learners will be able to describe:
- Assertiveness and different styles of communication
- How to use assertiveness in your work and personal life
Communication Skills
By the end of the workshop learners will be able to describe:
- How to communicate more effectively and build rapport with customers
- Understanding customer types and matching your communication style
Creative Problem Solving
By the end of the workshop learners will be able to describe:
- How to distinguish between problem solving and creative problem solving
- Group processes that…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
These 2 hour bite size modules will give you the tools needed to
be more effective in your role.
Overview:
Assertiveness
By the end of the workshop learners will be able to describe:
- Assertiveness and different styles of communication
- How to use assertiveness in your work and personal life
Communication Skills
By the end of the workshop learners will be able to describe:
- How to communicate more effectively and build rapport with customers
- Understanding customer types and matching your communication style
Creative Problem Solving
By the end of the workshop learners will be able to describe:
- How to distinguish between problem solving and creative problem solving
- Group processes that tend to inhibit creativity
Suitable for:
Anyone who needs to have the correct tools to do a good job.
These bite sized courses are Tools based and not theory focused and
will give you more confidence in the delivery of the day job.
The Programme Topic Areas are:
Assertiveness
- The definition of assertiveness
- Increasing popularity
- Who can you use assertion with?
- Why assertiveness now
- When to use assertiveness
- Assertiveness and integrity
Communication Skills
- Understanding the basic types of communication
- What style are you?
- Using rapport to gain the upper hand
Creative Problem Solving
- Creative problem solving - what is it?
- How to create an environment where it is safe to use creativity
- Have a go using one of the results driven creative problem solving tools
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Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.