Assertiveness Skills

Assertiveness is a learnt behaviour that many people do not find easy. This assertiveness training is designed to help build confidence by showing delegates how to employ assertive rather than passive or aggressive behaviour.

Our highly interactive workshop provides the opportunity to learn and practise assertive skills and techniques that really work in challenging situations.

Who should attend the Assertiveness Skills course?

This assertiveness training will benefit anyone who wishes to improve their working relationships by being more assertive. It will be particularly useful for those who regularly encounter conflict with colleagues, staff or managers or find it difficult to put forward their point of view.

What are the benefits of attending Assertiveness Skills training?

By the end of the assertiveness training workshop, delegates will be able to:

• describe assertive and non-assertive behaviour
• identify their own behavioural preferences
• demonstrate how to be assertive in a range of real-life situations
• employ assertive techniques including questioning, listening and saying no
• respond appropriately to aggressive and other non-assertive behaviour
• give and receive feedback and criticism assertively
• apply a structured approach to dealing with difficult situations

Key topics in the Assertiveness Skills course

• Defining assertiveness
• Understanding behavioural drivers
• Assertive communication – words and phrases, voice tone, pace and pitch
• Types of assertive behaviour
• Saying 'no' with confidence and without feeling guilty
• Dealing with negative feelings, defensive behaviour and difficult situations
• Making requests positively and confidently
• The power of assertive questioning
• Giving and receiving feedback

Audience: Team Leaders, Middle Managers, First line managers