1 Day Confidence and Assertiveness Skills

This highly participatory Building Confidence and Assertiveness training course is designed to help individuals develop greater self-confidence, assertiveness and personal impact in the workplace and beyond. The course provides learners with practical tools and techniques to better understand themselves and others, improve professional communication and manage performance effectively in a wide range of personal and professional situations.

Through guided discussion, practical exercises and real-world scenarios, delegates develop the confidence and assertiveness skills needed to communicate clearly, manage challenging situations and project a professional image at work.

COURSE OVERVIEW

This comprehensive confidence and assertiveness development programme is designed to unlock individual potential on both a personal and professional level. Delegates learn how to recognise their own behavioural style and understand the behaviour of others, enabling them to build stronger relationships, influence more effectively and respond confidently to different situations.

The course supports individuals in developing strategies for maximising personal performance, improving self-awareness and increasing resilience, both in the workplace and in everyday life. By adapting their communication and behaviour, delegates gain the ability to positively influence outcomes and interactions.

What the Course Covers

Understanding Yourself and Others

• Developing self-awareness and emotional intelligence

• Understanding personal behavioural styles

• Recognising and adapting to the behavioural styles of others

Understanding Why People Behave as They Do

• The drivers of behaviour in workplace situations

• How behaviour impacts communication and relationships

• Improving interpersonal awareness and empathy

Communicating Assertively

• What assertive communication is (and is not)

• Building assertiveness without aggression

• Expressing needs, opinions and boundaries confidently

Projecting a Professional Image

• Building personal confidence and credibility

• Managing body language, tone and presence

• Creating a positive and professional impression

Influencing and Negotiation Skills

• Developing influencing skills in the workplace

• Communicating with confidence to achieve positive outcomes

• Negotiation techniques for everyday work situations

Managing Stress and Pressure

• Understanding the causes of stress

• Building confidence under pressure

• Practical strategies for managing stress effectively

SUITABILITY – Who should attend?

This Building Confidence and Assertiveness course is suitable for any member of staff who wishes to improve their confidence, self-management and interpersonal effectiveness. It is ideal for:

• Employees seeking greater confidence at work

• Professionals who want to improve assertiveness and communication

• Individuals managing challenging conversations or situations

• Staff wanting to improve personal impact and presence

• Anyone looking to build confidence in work and life situations

Customer Reviews

"The course trainer, Tom was fantastic. He really made me think of alternative ways to deal with people in the workplace. A very interactive and engaging session."

“Excellent confidence and assertiveness course delivery with lots of participation. I would recommend this course to others.”

“A very well organised and informative course which encourages everyone to think through personal experiences and how you can make improvements. Lots of relatable examples were given to aid understanding of content. Tom has an engaging and fun personality to keep you tuned in throughout the course.”

“A very good confidence and assertiveness course and the trainer covered information that was useful and introduced new things and reminded me of a lot of things too. I would recommend.”