Assertiveness

It is not always easy to manage interactions in a way that ensures both parties feel positive throughout. This assertiveness training course boosts self-esteem and gives you the tools to create constructive interactions. Assertion coaching can lead to more assertiveness at work, greater confidence and an increase in assertiveness skills.

• Recognise positive and negative aspects of different behaviours in the workplace
• Use body language to aid assertive communication
• Manage potentially difficult people and situations with confidence, skill and tact

Anybody who needs to influence others and manage relationships at work more effectively, without becoming aggressive or submissive.

What you will learn:

• What is assertiveness?
• What are the benefits of adopting more assertive behaviours?
• The difference between aggressive, submissive and assertive behaviours
• The importance of perception when analysing the feelings of ourselves and others
• How clear goal setting helps us achieve results benefiting all
• Using body language and tone to influence better business outcomes
• Giving and receiving feedback in a constructive manner
• How to tackle difficult situations and apply appropriate assertive behaviour in the workplace
• Persuasion and influencing strategies
• Building a realistic action plan to take back to the workplace

Testimonials:

"Excellent course. Good group dynamics assisted by a good group tutor. Very pleased that I attended." 
Jonathan Wilson, Graduate Trainee, The Football Association 

"Comprehensive overview & practical advice. I would recommend it to other colleagues."
Product Manager, Anglia TV