Managing Deception at Work

Within a range of organisational environments, deception, its detection and management, can be an important contributor towards meeting key performance objectives and organisational goals. It is an acknowledged problem within some industries that customers do attempt to deceive in the hope of financial gain. Yet many attempts at detecting that deception are crude, intuition-based, often grossly inaccurate and, crucially, can offend and deter the honest customers rather than the dishonest ones. The key to successful deception management then is in improved detection rates whilst not alienating the honest customer.

This Business Training programme is delivered by Dr Mann at North West University. Dr Mann is the author of Hiding What We Feel, Faking What We Don't (Vega),Psychology Goes to Work(Purple House), Managing Your Boss in a Week(Hodder and Stoughton) and Anger Management in a Week (Hodder and Stoughton) See All Publications.

Dr Mann is a regular contributor to various media outlets on topics of work psychology (such as Radio 5's Breakfast Show, Radio 4's You and Yours, BBC Working Lunch and Business Breakfast, The Guardian, the Observer, Daily Mail etc), was for many years 'Dr Work' on the Guardian's internet site and is a member of the Chartered Institute of Management's Bullying in The Workplace Task Group. See Course Reviews

Courses are offered onsite. Durations vary according to your exact requirements but are usually delivered over a half day (from £450)or full day (from £750).