Managing Exceptional Customer Service

This course provides the tools and techniques needed to ensure you maintain excellent relationships with your customers, ensruing that they remain loyal to your brand, product and/or service and act as advocates to encourage others to do the same. In addition, this course considers the role of internal client relationships and how these contribute to organisational culture and ultimately to the experience of external customers.

• Enjoy your job more by taking time to get to know and understand your customers and ultimately deliver excellent customer service
• Receive positive feedback by customers who enjoy being treated with respect and empathy
• Enjoy greater job satisfaction as your customers continue to use your product or service over the competition becuase they feel valued and appreciated

Front line and support staff that provide a service to external customers by phone or face to face.