Winning Telephone Sales
- Level
- Total time
Winning Telephone Sales
Starting dates and places
Description
Selling using the telephone presents a number of challenges and situations that requires a high degree of skill to overcome effectively. This course examines in great detail those challenges and provides practical and workable solutions for sales people who use the telephone to sell their products and services on a daily basis.
Course Overview:
- Establishing the right time to talk
- Planning your call
- Opening the sale
- Structure of a telephone sales call
- Identifying customer needs
- Use of language
- Use of word power
- Painting pictures
- Using metaphor and analogy
- Gaining agreement / closing
- Handling resistance & complaints
- Cold calling
- Confidence building
- Following up the call
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
Selling using the telephone presents a number of challenges and situations that requires a high degree of skill to overcome effectively. This course examines in great detail those challenges and provides practical and workable solutions for sales people who use the telephone to sell their products and services on a daily basis.
Course Overview:
- Establishing the right time to talk
- Planning your call
- Opening the sale
- Structure of a telephone sales call
- Identifying customer needs
- Use of language
- Use of word power
- Painting pictures
- Using metaphor and analogy
- Gaining agreement / closing
- Handling resistance & complaints
- Cold calling
- Confidence building
- Following up the call
Share your review
Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.