Telephone Techniques
- Level
Telephone Techniques
Starting dates and places
Genesys Training offers this product as a default in the following regions: N/A
Description
While telephone enquiries provide sales opportunities, one bad experience with someone on the phone may be enough reason for a customer - even a regular customer - to look elsewhere.
Course Aims
To raise the awareness of customer service on the telephone and assist delegates in providing telephone service excellence.
Who Should Attend
All staff members who use the telephone as part of their normal duties.
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
While telephone enquiries provide sales opportunities, one bad experience with someone on the phone may be enough reason for a customer - even a regular customer - to look elsewhere.
Course Aims
To raise the awareness of customer service on the telephone and assist delegates in providing telephone service excellence.
Who Should Attend
All staff members who use the telephone as part of their normal duties.
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Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.