Telesales Skills Sales Training Workshop

Course Overview

Having the ability to sell effectively over the telephone is an essential skill in so many market places. With more and more business conducted over the telephone every call is an opportunity to secure sales, increase profits and maintain customer loyalty.

Selling over the telephone is arguably more difficult than face to face selling with very few people working in the field of telesales having an understanding of the correct approach to adopt to consistently achieve results. To excel on the telephone you require a unique set of techniques and skills.

Our confident telephone sales program will provide attendees with a wide range of skills to equip them in the best possible manner to succeed in any telephone selling environment. The program includes detailed sections covering understanding why and how people make decisions to buy, how to build rapport and trust quickly and with the use of call control techniques how to effectively make the most from every call.

Attendees will walk away from this program with the skills and ability to handle any call situation confidently and efficiently. 

Who Will Benefit From The Course? 

• Field sales people
• Business to business sales people
• People with no formal sales training
• People who need a refresher course
• People looking to get "back to basics"
• Sales people looking refocus their efforts
• New sales people
• Call centre sales people
• Client relationship managers
• Internal telesales people
• Account managers
• Business development managers
• Commercial managers

What Will You Gain From the Course?

How to feel confident when making a sales call       
Building resilience and maintaining focus
How to plan your calls                           
Advanced telesales techniques
How to develop your telephone manner           
Telephone sales language
How to develop relationships and rapport   
How to master call control
How to perfect your pitch – 30 attention grabber     
Effective questioning techniques
How to transform quotes and queries into sales
How to develop a winning telesales mindset
How to overcome obstacles and objections        
How to qualify your customers
The stages of a sales call                        
Having the courage to close
Asking the right questions                        
Maximising the outcome from every call
Identifying needs and when to offer your solution

Your trainer for this course

The training programme will be delivered by Paul Routley FInstSMM UK Training Manger of Real Selling Sales Training (a profile of the trainer can be provided upon request)

Paul Routley is an award winning trainer and one of the countries leading authorities on modern sales techniques. During his career Paul has lived and worked in more than ten European countries including Germany, France, Sweden, Italy, Switzerland, Holland, Belgium and Ireland. 

Paul has been responsible for the development of our unique customer focused sales model and system. With close to twenty years experience in sales at all levels, within a wide variety of markets Paul is one of the UK's leading trainers, Paul is a fellow of the institute of sales and marketing management and is currently in the process of writing his first book on modern selling.

Recent delegate feedback from this course

Course content                                  99.3%
Course notes                                     99.5%
Presentation                                      99.9%
Knowledge of training staff              99.2%
In meeting objectives                        99.7%

Delegate testimonials

"The session was really good and very well presented in a way which connected and didn't bore, I have been on a lot of sales training courses in the past but this was definitely one of the best I have attended."

"Paul is an excellent trainer who provided a really thorough introduction to the concept of selling over the telephone, We will continue to work with Paul and would recommend him to organisations wanting training in sales techniques."

Included within the workshop fee:   

•    Pre training assessment
•    Individual Course Manual
•    All Course Materials
•    Post training support material
•    Comprehensive post training support

•    Lunch and refreshments
•    Course Certificate
•    Personal action plan 

Workshop Locations: This sales training workshop will be delivered at the following locations across the UK: London, Maidstone (Kent), Chelmsford (Essex), Bristol, Norwcih, Southampton, Birmingham, Sunderland, Manchester, Gatwick (Sussex) Milton Keynes and Reading.