Sales Training

Total time
Logo Courtney Associates
Provider rating: starstarstarstarstar 10 Courtney Associates has an average rating of 10 (out of 3 reviews)

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Courtney Associates offers their products as a default in the following regions: Birmingham, Bradford, Cambridge, Carlisle, Chester, Coventry, Derby, Gloucester, Ipswich, Lancaster, Leeds, Leicester, Lincoln, Liverpool, London, Manchester, Newcastle, Nottingham, Oxford, Peterborough, Preston, Ripon, Salford, Sheffield, Stoke-on-Trent, Wakefield, Westminster, Wolverhampton, York

Description

This intensive 1 day Sales course aims to allow delegates to focus on enhancing their current Sales and Customer Service skills and knowledge.

The course will link directly in to your workplace and your types of customers. It will give you a solid understanding of the importance of professional customer care in all aspects of your telephone duties, whilst the second part of the day will focus on providing you with the correct tools and techniques to sell to customers, negotiate and gain a “win win” situation for both parties. The course will enable you to learn new skills to deal with difficult situations.

Delivery of the training will be extremely interactive for you, with ample opportuni…

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Frequently asked questions

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This intensive 1 day Sales course aims to allow delegates to focus on enhancing their current Sales and Customer Service skills and knowledge.

The course will link directly in to your workplace and your types of customers. It will give you a solid understanding of the importance of professional customer care in all aspects of your telephone duties, whilst the second part of the day will focus on providing you with the correct tools and techniques to sell to customers, negotiate and gain a “win win” situation for both parties. The course will enable you to learn new skills to deal with difficult situations.

Delivery of the training will be extremely interactive for you, with ample opportunity for you to take part in your own learning experience through practical exercises, group discussions and relevant role play.

This course has been designed and tailored to suit your working environment and focuses heavily on the real life interactions & skills. This course will give you a workable tool kit that can be used immediately after the session.

In addition to the learning, an action plan will be created at the end of the session, allowing you to create a workable document detailing your commitments to using these new skills in the workplace.

Course Content
 Provide telephone users skills and knowledge to utilise the telephone as an effective communication tool  Understand the differences between “tone” and “words”  Demonstrate excellent customer care - with external and internal customers.  Deliver professional yet warm telephone calls  Structure your phone calls  Learn a structure to the steps of the sale  Know 12 techniques for closing the sale  Create a professional image of the organisation  Demonstrate understanding of customer perceptions and how to meet customer requirements.  Handle objections and complaints professionally to achieve a positive outcome

On this course delegates will learn and acquire new skills in the following areas:

 Improving on your ability to arrange and prepare for sales appointments and to effectively sell your product/service.  Codes of Practice  Moments of Truth  Misery Moments  Golden Service with a Smile  Identifying your customers and their needs  Customers come in four main categories  Caring for your customers  Barriers to Communication  Listening Skills  Delegates are already on their way to making a great sales person.  Structured Steps of the Sale  Features and Benefits  Questioning Techniques  Closing the Sale  Handing customer objections and complaints  How to deliver feedback constructively  Negotiation skills

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