Telesales Training Course

Communicating and selling by telephone effectively is a rare skill. An organisation's success can be determined by how well those on the front line use this skill. This one day Telesales Training Course will help you develop the techniques and skills to enable you to make a real impact on the bottom line.

Who should attend?.

 People new to telephone sales.

 Anyone responsible for leading a telesales team or call centre.

 Experienced telesales people looking for a refresher course.

 Benefits for the delegate:

Improve telephone communication.

Learn how to structure calls to meet the needs of Customers.

Build confidence and skills to increased effectiveness.

Develop the ability to keep motivation high.

Benefits for the organisation:

Improve results through the use of the most effective methods.

Build confidence and motivation of the team.

Ensure best practice in your Telesales.

Objectives of the Programme:

To illustrate the Qualities and Skills required.

To demonstrate how to develop a positive Attitude.

To indicate the areas of Knowledge required for success.

To illustrate how to establish personal Goals and Objectives.

To show the importance of matching the Benefits of your products or services to the Needs of the Customer.

To show how to develop Communication and Listening Skills.

To demonstrate how to Plan and Organise your Work Area.

To show how to develop and practice your message.

To show how to handle Objections.

To develop appropriate Closing techniques.

To develop the skill of gaining Appointments.