Performance Management

• Managers who have responsibility for Human Resource (HR) performance management policies and procedures
• Operational managers who wish to gain a greater understanding of performance management
• All HR and operational line managers who manage a team and carry out performance appraisal interviews

Course objectives

• To enhance and make more effective the performance management systems
• To identify and apply the performance management tools
• To plan and manage a Learning, Training and Development (LTD) needs analysis
• To identify and manage talent
• To support employees develop and plan their careers
• To maximise the Return on Investment (ROI)

Course content

Effective performance management

• Defining performance management
• HR processes which facilitate performance management
• Organisational objectives, team and individual performance and continuous organisational and individual improvement and development
• The benefits of developing an LTD organisation
• Defining an effective performance appraisal

Performance management tools

• Examining how to give and receive feedback
• Gathering, reporting and using 360 degree feedback
• Creating a performance balanced scorecard
• Coaching for performance
• Managing stress

Conducting an effective performance appraisal

• Clarifying the purpose of a performance appraisal
• Preparing for, managing and following up performance appraisal meeting
• Developing key performance indicators and SMART objectives
• Personal development plans (PDP) and continuous professional development CPD)

Managing poor performance

• Developing a positive manager / subordinate relationship
• Identifying poor performance and reasons behind it
• Dealing with poor performance
• Managing conflict
• Using the organisation’s discipline policy

Benchmarking your organisation's performance

• The value of benchmarking against other organisations
• How to benchmark
• Acting to bring about positive change
• Evaluation of your organisation using the SWOT and PESTLE models