Level 2 Certificate in Customer Service (QCF)

This qualification is aimed at those who are seeking a career in a Customer Service role; it can be taken whilst in the workplace to allow hands on experience and training in a customer focused organisation. It is a flexible route allowing a wide selection of units that can be tailored to meet the individual and organisational needs. Group A Mandatory Units: * Communicate using customer service language * Follow the rules to deliver customer service Group B Mandatory Units: * Communicate effectively with customers * Deliver reliable customer service * Take details of customer service problems * Develop personal performance through delivering customer service Benefits of gaining this qualification: * Obtain a recognised qualification * Up to date skills and knowledge * Proven motivation to succeed within the industry/sector * Increased progression opportunity within the industry Duration: A minimum of six months to complete, although depending upon the individual this may be completed within a shorter timescale. For more information please contact the Business Hub on 01452 563400.

There is no formal entry criteria however you must have good written and verbal skills. All applicants are assessed at interview to ensure the correct level of study. Prior qualification or experience in a relevant job will be taken into consideration.

Progression onto the Level 3 Certificate (QCF) in Customer Service.

Gloucestershire College success rates for these qualifications are always well above the national average.

A learner said 'since undertaking this qualification I devised a new process which has resulted in more buisness coming into the company and I was given a pay rise!'.

Please contact the Business Hub on 01452 563457 for more information