C&G NVQ Certificate Sales Level 2

Suitable For

• Contract centre operations
• Customer service assistant/manager
• Estate agency representative
• Retail assistant
• Travel agency representative
• Vehicle sales
• Events assistant/manager.

Course Content

To achieve the Level 2 NVQ, you must successfully complete 6 units made up of 2 mandatory units and 1 optional unit from Group B and three optional unit from Group C Mandatory Units Group A:

• Manage and prioritise time for sales activities
• Demonstrate compliance with legal, regulatory and ethical requirements for sales activities. Optional Units Group B:
• Sell products and services face - to - face
• Sell products and services over the telephone Optional Units Group C:
• Obtain and analyse sales - related information
• Manage your own personal and professional development in sales
• Generate and follow up sales leads
• Input and access data in your organisation's information systems
• Sell products and services at trade fairs, exhibitions or conferences
• Process customer orders and payments
• Monitor the delivery of goods
• Handle objections and close sales
• Ensure health and safety requirements are met in your area of responsibility
• Assist customers to obtain finance for purchases
• Develop, implement and monitor call plans

Assessment Method

You will be allocated an assessor who will induct you into the qualification and observe you in the workplace carrying out your role.

Progression

Level 3 NVQ in Sales subject to you working at this level

Entry Requirements

You must be employed in a sales role and work in a sales environment providing goods/services to customers.