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43 Telephone Skills Training Courses

See also: Public speaking & presentation, Customer Service / Care, Listening Skills, Operator / Reception, and Palliative Care.

See also: Public speaking & presentation, Customer Service / Care, and Listening Skills.

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Secretary PA Course

Logo Souters Training

Objective Provide the learner with a sound knowledge and practical ability to perform effectively in the job role of a PA or Secretary. A h…

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Customer Service by Telephone Training

Logo Spearhead Training Ltd
placeN/A

Programme Contents Customer Care Standards- What are they?- How do you measure up?Understanding the needs of callersCommunicating by Telepho…

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Customer Service Training

Logo Spearhead Training Ltd
placeN/A

Delivering exceptional service1 Day - On Request This course is one of our standard in-company programmes and can be delivered to your peop…

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Telephone Skills And Customer Service

Logo Spearhead Training Ltd
placeN/A

Turning good morning into good business1 Day - On Request This workshop is designed for people who use the telephone for their day-to-day i…

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Secretary PA Course - Manchester

Logo Souters Training
placeManchester

Objective Provide the learner with a sound knowledge and practical ability to perform effectively in the job role of a PA or Secretary. A h…

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Answering the Telephone Training

Logo Spearhead Training Ltd
placeN/A

a one-day in-company workshop1 Day - On Request This course is one of our standard in-company programmes and can be delivered to your peopl…

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Secretary PA Diploma

Logo Souters Training

Course ObjectiveParticpants gain comprehensive skill set and practical capability to efficiently carry out the work of a PA / Secretary. Co…

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Telephone Techniques - Incoming Outgoing Calls

Logo Ptp Training and Marketing Ltd
date_rangeFriday 30 August 2019 in Bristol (Clifton) and 4 other dates

This Telephone Techniques - Incoming & Outgoing

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Telephone Call Handling

Logo Spearhead Training Ltd
placeN/A

turning good morning into good business1 Day - On Request This course is one of our standard in-company programmes and can be delivered to …

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Essential Telephone Techniques

Logo Stand & Deliver, Learning & Development
placeBirmingham, Bradford and 16 other regions

Who Should Attend Those who spend a significant amount of their time dealing with either internal or external customers on the telephone. Ov…

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Excellent Customer Care - Incoming Calls

Logo Ptp Training and Marketing Ltd
date_rangeFriday 09 August 2019 in Edinburgh and 12 other dates

This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional…

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Customer Care (including Telephone Skills)

Logo Blackburn College

Who is the course for? This one day workshop is aimed at front line staff dealing with internal and external customers. What will I study? …

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Customer Service on The Telephone (Skills Course)

Logo Elearn UK

At the end of this course delegates will be able to:- improve customer self esteem describe and use techniques for good telephone communicat…

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Telephone Handling

Logo Reception Academy

This fantastic online training course on telephone handling is ideal for anyone that works in a service environment wanting to improve their…

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Medical & Clinical Admin Level 3 course

Logo UK Open College

This home learning course in medical & clinical administration is designed for people who wish to gain an accredited qualification to enabl…