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45 Telephone Skills Training Courses

See also: Public speaking & presentation, Customer Service / Care, Operator / Reception, Palliative Care, and Listening Skills.

See also: Public speaking & presentation, Customer Service / Care, and Operator / Reception.

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Telephone Skills And Customer Service

Logo Spearhead Training Ltd
placeN/A

Turning good morning into good business1 Day - On Request This workshop is designed for people who use the telephone for their day-to-day i…

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Answering the Telephone Training

Logo Spearhead Training Ltd
placeN/A

Programme Contents Customer Service and youUnderstanding the needs of callersCustomer care standardsCommunicating by Telephone- Points of Di…

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Secretary PA Diploma

Logo Souters Training

Course ObjectiveParticpants gain comprehensive skill set and practical capability to efficiently carry out the work of a PA / Secretary. Co…

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Customer Service Training

Logo Spearhead Training Ltd
placeN/A

Delivering exceptional service1 Day - On Request This course is one of our standard in-company programmes and can be delivered to your peop…

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The Effective Administrator

Logo Ptp Training and Marketing Ltd
placeBristol, Edinburgh and 5 other regions

Beginning with lsquo;what good looks likersquo;, it focuses the key skills of managing workload, time management amp; assessing priorities, …

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Telephone Techniques - Incoming Outgoing Calls

Logo Ptp Training and Marketing Ltd
placeBristol, Edinburgh and 5 other regions

Live calls are made to help delegates improve their skills in these vital areas./p p This Telephone Techniques - Incoming amp; Outgoing Call…

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Customer Service by Telephone Training

Logo Spearhead Training Ltd
placeN/A

A one-day in-company training programme1 Day - On Request This course is one of our standard in-company programmes and can be delivered to …

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Excellent Customer Care - Incoming Calls

Logo Ptp Training and Marketing Ltd
placeBristol, Edinburgh and 5 other regions

p This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches profession…

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Essential Telephone Techniques

Logo Stand & Deliver, Learning & Development

Who Should Attend Those who spend a significant amount of their time dealing with either internal or external customers on the telephone. Ov…

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Telephone Call Handling

Logo Spearhead Training Ltd
placeN/A

Programme Contents Communicating by Telephone- Points of difference - telephone v face to face communication- The golden rulesTelephone Tech…

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Secretary PA Course

Logo Souters Training

Objective Provide the learner with a sound knowledge and practical ability to perform effectively in the job role of a PA or Secretary. A h…

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Secretary PA Course - Manchester

Logo Souters Training
placeManchester

Objective Provide the learner with a sound knowledge and practical ability to perform effectively in the job role of a PA or Secretary. A h…

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Telephone Skills Diploma

Logo Global Edulink

Our comprehensive Telephone Skills Diploma covers professional telephone techniques and call handling etiquette, with an emphasis on custome…

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Telephone Handling Skills Diploma

Logo 1TRAINING

Diploma in Telephone skills introduces the fundamental elements of customer service and explains how they can be applied in any organization…

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Telephone Handling

Logo Reception Academy

This fantastic online training course on telephone handling is ideal for anyone that works in a service environment wanting to improve their…