45 Telephone Skills Training Courses
See also: Public speaking & presentation, Customer Service / Care, Operator / Reception, Palliative Care, and Listening Skills.
See also: Public speaking & presentation, Customer Service / Care, and Operator / Reception.
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Secretary PA Diploma
Course ObjectiveParticpants gain comprehensive skill set and practical capability to efficiently carry out the work of a PA / Secretary. Co…
£1,299 Max: 125 daysVocational
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Telephone Skills And Customer Service
Turning good morning into good business1 Day - On Request This workshop is designed for people who use the telephone for their day-to-day i…
In-house / Incompany1 dayVocational
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Telephone Techniques - Incoming & Outgoing Calls
This Telephone Techniques - Incoming & Outgoing Calls course is available throughout the UK. CPD Value 5.5 Hours Course Locations Telephone …
£450 Max: 201 day
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The Effective Administrator
This course aims to provide the administrator with the essential skills to be successful in their role. Beginning with ‘what good looks lik…
£490 Max: 201 day
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1 Day Essential Sales Skills - CPD Accredited
A practical 1-day Sales & Customer Service course that enhances your sales techniques, telephone skills and customer care abilities. Learn …
£325 Max: 101 day
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Customer Service by Telephone Training
A one-day in-company training programme1 Day - On Request This course is one of our standard in-company programmes and can be delivered to …
In-house / Incompany1 dayVocational
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Secretary PA Course - Manchester
Objective Provide the learner with a sound knowledge and practical ability to perform effectively in the job role of a PA or Secretary. A h…
£832.50 Max: 125 daysVocational
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Essential Telephone Techniques
Who Should Attend Those who spend a significant amount of their time dealing with either internal or external customers on the telephone. Ov…
In-house / Incompany£800 Max: 121 dayVocational
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Secretary PA Course
Objective Provide the learner with a sound knowledge and practical ability to perform effectively in the job role of a PA or Secretary. A h…
£999 Max: 125 daysVocational
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Telephone Call Handling
turning good morning into good business1 Day - On Request This course is one of our standard in-company programmes and can be delivered to …
In-house / Incompany1 dayVocational
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Customer Service Training
Delivering exceptional service1 Day - On Request This course is one of our standard in-company programmes and can be delivered to your peop…
In-house / Incompany1 dayVocational
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Answering the Telephone Training
Programme Contents Customer Service and youUnderstanding the needs of callersCustomer care standardsCommunicating by Telephone- Points of Di…
In-house / Incompany1 dayVocational
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Excellent Customer Care - Incoming Calls
This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional…
£450 Max: 101 day
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Effective Telephone Skills
Deal with complaints and difficult situations effectively. How body language influences a call Listen empathetically and ask the right quest…
£5691 dayVocational
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Effective Sales Skills (4 day course)
This course is the all rounder that will give you the core skills needed to be successful in the sales arena as you grow and develop into t…
£3,980 Max: 124 daysVocational
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