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Reviews and participants

More than 2,000 independent reviews help you choose the best provider.

41 Telephone Skills Training Courses

See also: Public speaking & presentation, Customer Service / Care, Listening Skills, Operator / Reception, and Palliative Care.

See also: Public speaking & presentation, Customer Service / Care, and Listening Skills.

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Secretary PA Course

Logo Souters Training

Objective Provide the learner with a sound knowledge and practical ability to perform effectively in the job role of a PA or Secretary. A h…

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Telephone Skills And Customer Service

Logo Spearhead Training Ltd
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Turning good morning into good business1 Day - On Request This workshop is designed for people who use the telephone for their day-to-day i…

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Customer Service Training

Logo Spearhead Training Ltd
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Focusing on handling in-bound calls, delegates will gain an understanding of important telephone techniques along with the key principles of…

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Customer Service by Telephone Training

Logo Spearhead Training Ltd
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Programme Contents Customer Care Standards- What are they?- How do you measure up?Understanding the needs of callersCommunicating by Telepho…

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Secretary PA Course - Manchester

Logo Souters Training
placeManchester

Objective Provide the learner with a sound knowledge and practical ability to perform effectively in the job role of a PA or Secretary. A h…

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Answering the Telephone Training

Logo Spearhead Training Ltd
placeN/A

Programme Contents Customer Service and youUnderstanding the needs of callersCustomer care standardsCommunicating by Telephone- Points of Di…

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Secretary PA Diploma

Logo Souters Training

Course ObjectiveParticpants gain comprehensive skill set and practical capability to efficiently carry out the work of a PA / Secretary. Co…

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Telephone Call Handling

Logo Spearhead Training Ltd
placeN/A

Programme Contents Communicating by Telephone- Points of difference - telephone v face to face communication- The golden rulesTelephone Tech…

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Customer Service on The Telephone (Skills Course)

Logo Elearn UK

At the end of this course delegates will be able to:- improve customer self esteem describe and use techniques for good telephone communicat…

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Customer Care (including Telephone Skills)

Logo Blackburn College

Who is the course for? This one day workshop is aimed at front line staff dealing with internal and external customers. What will I study? S…

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Telephone Handling

Logo Reception Academy

This fantastic online training course on telephone handling is ideal for anyone that works in a service environment wanting to improve their…

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Medical & Clinical Admin Level 3 course

Logo UK Open College

This home learning course in medical & clinical administration is designed for people who wish to gain an accredited qualification to enabl…

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Hairdressing and Barbering NVQ Level 1 Certificate

Logo Reading College

You will develop your work skills and learn how to manage reception, work with clients and colleagues, telephone skills, personal presentati…

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Customer Service Skills Diploma

Logo STUDY365
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This course has been designed for 45 guided learning hours: COURSE CURRICULUM Customer Service Principles Customer Service Essentials Settin…

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Office Skills, Secretarial & PA Training

Logo STUDY365
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Overview: Often working in an administration or office role provides progression and can lead to management roles. If you hope to work in a…