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More than 40,000 training programmes and courses.

44 Telephone Skills Training Courses

See also: Public speaking & presentation, Customer Service / Care, Listening Skills, Operator / Reception, and Palliative Care.

See also: Public speaking & presentation, Customer Service / Care, and Listening Skills.

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Telephone Skills And Customer Service

Logo Spearhead Training Ltd
placeN/A

Turning good morning into good business1 Day - On Request This workshop is designed for people who use the telephone for their day-to-day i…

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Answering the Telephone Training

Logo Spearhead Training Ltd
placeN/A

a one-day in-company workshop1 Day - On Request This course is one of our standard in-company programmes and can be delivered to your peopl…

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Excellent Customer Care - Incoming Calls

Logo Ptp Training and Marketing Ltd
date_rangeWednesday 26 February 2020 in Birmingham (Temple Street) and 22 other dates

p This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches profession…

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Secretary PA Diploma

Logo Souters Training

The Course ends with"on the job" work simulation.Course Content Secretary/PA job role Diarising and administering meetings Effective busines…

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Telephone Call Handling

Logo Spearhead Training Ltd
placeN/A

Programme Contents Communicating by Telephone- Points of difference - telephone v face to face communication- The golden rulesTelephone Tech…

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Secretary PA Course

Logo Souters Training

Course Content Job functions of a PA/Secretary Diary Management Business Letter Writing foundation CV Development Composing Faxes, Memorandu…

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The Effective Administrator

Logo Ptp Training and Marketing Ltd
date_rangeTuesday 25 February 2020 in Birmingham (Temple Street) and 12 other dates

Beginning with lsquo;what good looks likersquo;, it focuses the key skills of managing workload, time management amp; assessing priorities, …

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Customer Service by Telephone Training

Logo Spearhead Training Ltd
placeN/A

A one-day in-company training programme1 Day - On Request This course is one of our standard in-company programmes and can be delivered to …

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Telephone Techniques - Incoming Outgoing Calls

Logo Ptp Training and Marketing Ltd
date_rangeThursday 12 March 2020 in Bristol (Clifton) and 11 other dates

p This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help d…

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Customer Service Training

Logo Spearhead Training Ltd
placeN/A

Delivering exceptional service1 Day - On Request This course is one of our standard in-company programmes and can be delivered to your peop…

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Secretary PA Course - Manchester

Logo Souters Training
placeManchester

Course Content Job functions of a PA/Secretary Diary Management Business Letter Writing foundation CV Development Composing Faxes, Memorandu…

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Essential Telephone Techniques

Logo Stand & Deliver, Learning & Development

Who Should Attend Those who spend a significant amount of their time dealing with either internal or external customers on the telephone. Ov…

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Telephone Handling Skills Diploma

Logo 1TRAINING

Diploma in Telephone skills introduces the fundamental elements of customer service and explains how they can be applied in any organization…

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Telephone Skills Diploma

Logo Global Edulink

Our comprehensive Telephone Skills Diploma covers professional telephone techniques and call handling etiquette, with an emphasis on custome…

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Effective Collection Techniques

Logo Focus on Training
placeN/A

Suitable for anyone involved in collecting trade debts from customers who wants to concentrate on improving in the key elements of their jo…