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44 Telephone Skills Training Courses

See also: Public speaking & presentation, Customer Service / Care, Listening Skills, Operator / Reception, and Palliative Care.

See also: Public speaking & presentation, Customer Service / Care, and Listening Skills.

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Telephone Techniques - Incoming & Outgoing Calls

Logo Ptp Training and Marketing Ltd
date_rangeWednesday 09 October 2019 in Manchester and 18 other dates

This Telephone Techniques - Incoming & Outgoing Calls course is available throughout the UK. CPD Value 5.5 Hours Course Locations Telephone …

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The Effective Administrator

Logo Ptp Training and Marketing Ltd
date_rangeFriday 20 September 2019 in London and 19 other dates

Beginning with ‘what good looks like’, it focuses the key skills of managing workload, time management & assessing priorities, effective com…

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Secretary PA Course

Logo Souters Training

Objective Provide the learner with a sound knowledge and practical ability to perform effectively in the job role of a PA or Secretary. A h…

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Telephone Skills And Customer Service

Logo Spearhead Training Ltd
placeN/A

Turning good morning into good business1 Day - On Request This workshop is designed for people who use the telephone for their day-to-day i…

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Customer Service Training

Logo Spearhead Training Ltd
placeN/A

Delivering exceptional service1 Day - On Request This course is one of our standard in-company programmes and can be delivered to your peop…

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Customer Service by Telephone Training

Logo Spearhead Training Ltd
placeN/A

A one-day in-company training programme1 Day - On Request This course is one of our standard in-company programmes and can be delivered to …

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Secretary PA Course - Manchester

Logo Souters Training
placeManchester

Objective Provide the learner with a sound knowledge and practical ability to perform effectively in the job role of a PA or Secretary. A h…

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Secretary PA Diploma

Logo Souters Training

The Course ends with"on the job" work simulation.Course Content Secretary/PA job role Diarising and administering meetings Effective busines…

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Answering the Telephone Training

Logo Spearhead Training Ltd
placeN/A

a one-day in-company workshop1 Day - On Request This course is one of our standard in-company programmes and can be delivered to your peopl…

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Telephone Call Handling

Logo Spearhead Training Ltd
placeN/A

Programme Contents Communicating by Telephone- Points of difference - telephone v face to face communication- The golden rulesTelephone Tech…

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Excellent Customer Care - Incoming Calls

Logo Ptp Training and Marketing Ltd
date_rangeThursday 26 September 2019 in Birmingham (Temple Street) and 36 other dates

This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional…

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Essential Telephone Techniques

Logo Stand & Deliver, Learning & Development
placeBirmingham, Bradford and 16 other regions

Who Should Attend Those who spend a significant amount of their time dealing with either internal or external customers on the telephone. Ov…

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Customer Service on The Telephone (Skills Course)

Logo Elearn UK

The aims of this course are to enable people who use the telephone in business situations to improve their skills and deliver better custom…

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Customer Care (including Telephone Skills)

Logo Blackburn College

Some of the following topics are covered: Understand the importance of delivering exceptional Customer Service - Understanding reasons for s…

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Telephone Handling

Logo Reception Academy

This fantastic online training course on telephone handling is ideal for anyone that works in a service environment wanting to improve their…