phone

Assistance in finding and enrolling

Ask your question, use our helpdesk or call one of our learning advisors.

41 Telephone Skills Training Courses

See also: Public speaking & presentation, Customer Service / Care, Listening Skills, Operator / Reception, and Palliative Care.

See also: Public speaking & presentation, Customer Service / Care, and Listening Skills.

check_box_outline_blank

Secretary PA Course

Logo Souters Training

Objective Provide the learner with a sound knowledge and practical ability to perform effectively in the job role of a PA or Secretary. A h…

check_box_outline_blank

Telephone Skills And Customer Service

Logo Spearhead Training Ltd
placeN/A

Focusing on handling in-bound calls, delegates will gain an understanding of important telephone techniques along with the key principles of…

check_box_outline_blank

Customer Service Training

Logo Spearhead Training Ltd
placeN/A

Focusing on handling in-bound calls, delegates will gain an understanding of important telephone techniques along with the key principles of…

check_box_outline_blank

Customer Service by Telephone Training

Logo Spearhead Training Ltd
placeN/A

Programme Contents Customer Care Standards- What are they?- How do you measure up?Understanding the needs of callersCommunicating by Telepho…

check_box_outline_blank

Secretary PA Course - Manchester

Logo Souters Training
placeManchester

Objective Provide the learner with a sound knowledge and practical ability to perform effectively in the job role of a PA or Secretary. A h…

check_box_outline_blank

Answering the Telephone Training

Logo Spearhead Training Ltd
placeN/A

Programme Contents Customer Service and youUnderstanding the needs of callersCustomer care standardsCommunicating by Telephone- Points of Di…

check_box_outline_blank

Secretary PA Diploma

Logo Souters Training

Course ObjectiveParticpants gain comprehensive skill set and practical capability to efficiently carry out the work of a PA / Secretary. Co…

check_box_outline_blank

Telephone Call Handling

Logo Spearhead Training Ltd
placeN/A

Programme Contents Communicating by Telephone- Points of difference - telephone v face to face communication- The golden rulesTelephone Tech…

check_box_outline_blank

Customer Service on The Telephone (Skills Course)

Logo Elearn UK

The aims of this course are to enable people who use the telephone in business situations to improve their skills and deliver better custom…

check_box_outline_blank

Customer Care (including Telephone Skills)

Logo Blackburn College

Who is the course for? This one day workshop is aimed at front line staff dealing with internal and external customers. What will I study? S…

check_box_outline_blank

Telephone Handling

Logo Reception Academy

This fantastic online training course on telephone handling is ideal for anyone that works in a service environment wanting to improve their…

check_box_outline_blank

Medical & Clinical Admin Level 3 course

Logo UK Open College

This home learning course in medical & clinical administration is designed for people who wish to gain an accredited qualification to enabl…

check_box_outline_blank

Hairdressing and Barbering NVQ Level 1 Certificate

Logo Reading College

This course is for school leavers who wish to prepare to train as a hairdresser. Learning in our commercial salon you will start to develop…

check_box_outline_blank
Thumbnail diploma customer serv 1

Customer Service Skills Diploma

Logo STUDY365
Thumbnail diploma customer serv 1

This course has been designed for 45 guided learning hours: COURSE CURRICULUM Customer Service Principles Customer Service Essentials Settin…

check_box_outline_blank
Thumbnail office admion secretare 1

Office Skills, Secretarial & PA Training

Logo STUDY365
Thumbnail office admion secretare 1

Overview: Often working in an administration or office role provides progression and can lead to management roles. If you hope to work in a…