Powerful Telesales Techniques

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Powerful Telesales Techniques

The Chartered Institute of Marketing
Logo The Chartered Institute of Marketing

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Description

In today's market, the pressure on finding new customers is relentless. Outbound calling is now a significant part of the sales plan. As voicemail is adopted by many, it becomes increasingly difficult to get through to the right decision maker. This practical course helps you to overcome the obstacles and provides you with the essential techniques for successful telephone selling and appointment making.

You will learn how to prepare for every call, achieve better results and exceed your targets. We will give you the keys to effective outbound calling and show you how to maximise results. You will increase your confidence and reduce the rejection factor with simple yet effective techniques wh…

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In today's market, the pressure on finding new customers is relentless. Outbound calling is now a significant part of the sales plan. As voicemail is adopted by many, it becomes increasingly difficult to get through to the right decision maker. This practical course helps you to overcome the obstacles and provides you with the essential techniques for successful telephone selling and appointment making.

You will learn how to prepare for every call, achieve better results and exceed your targets. We will give you the keys to effective outbound calling and show you how to maximise results. You will increase your confidence and reduce the rejection factor with simple yet effective techniques which you can tailor to any situation.


Your organisation will benefit from more successful sales people leading to increased sales and revenue.

This course is designed for those who are required to increase sales over the telephone to existing and/or new customers. The programme can be attended by both those with experience and those new to the role as the principles covered are equally applicable.

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  • Inbound call structure.
  • Call preparation.
  • Call objectives.
  • Gain access to the decision maker.
  • Create interest and rapport.
  • Qualify the prospect.
  • Close the call objective.
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A totally interactive experience designed to elicit opinions and contributions from all attending. The course format includes:

  • A case study exercise.
  • Training video.
  • Group exercises.
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There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.