Capita Learning & Development: 100 products
Microsoft Excel 2007 fundamentals
Many of us need to use Microsoft Excel 2007 in our jobs to produce simple analysis of business data. For our Microsoft Excel course you wil…
Microsoft Powerpoint 2010 Fundamentals
Many of us need to use PowerPoint regularly in our jobs to present data and concepts in a visually engaging way. From creating a new presen…
Learning and Development Needs Analysis
In order to maximise the impact and return on investment of any training course, it is essential to understand where the training need exis…
Microsoft PowerPoint 2007 Fundamentals
Many of us need to use PowerPoint regularly in our jobs to present data and concepts in a visually engaging way. From creating a new presen…
Report Writing
Writing reports is a key part of communication in the workplace. Nevertheless, few writers receive the training they need to write reports …
Managing Exceptional Customer Service
This course provides the tools and techniques needed to ensure you maintain excellent relationships with your customers, ensruing that they…
Introduction to Successful Sales
Selling is paramount to the success of any organisation. The role of sales people is therefore fundamental. This programme is designed to h…
Decision Making Techniques
This course provides you with the opportunity to explore your understanding of decision making. Experience a range of different decision ma…
Influencing and Persuading Skills
Organisations are increasingly expecting leaders, managers and employees to be able to gain cooperation and understanding through interacti…
Managing People Problems
A fun, interactive drama-based workshop which focuses on your specific problems. The course explores different ways to deal with people and…
Think on Your Feet®
There are many situations where individuals need to think fast and 'get their ideas across' - in the boardroom, in management meetings, dur…
Administration Essentials
Administrators are the backbone of the organisation. They are often the first point of contact for colleagues, clients and suppliers intern…
Evaluating Learning Intervention Effectiveness
In order to maximise the impact and return on investment of any learning it is essential to measure the effectiveness. The crucial question…
Implementing Anti Bribery and Corruption Measures
This course provides you with the opportunity to understand what preventative measures need to be in place to ensure compliance and adheren…
Proofamatics
Written communication plays a huge part in the way organisations run and market themselves. This course is designed to help you increase th…