Influencing and Persuading Skills

Organisations are increasingly expecting leaders, managers and employees to be able to gain cooperation and understanding through interacting with others in ways that promote and sell their own opinions and ideas.

• Develop sound working relationships built on trust and mutual respect
• Achieve successful outcomes from interactions
• Enhance your ability to communicate ideas and opinions at all levels

Anyone who needs to develop a greater awareness of how businesses work in relation to external influences.

What you will learn:

• The qualities of a successful persuader
• Push vs. pull persuasion styles and the behavioural implications of both when persuading
• How you perceive situations and how others may perceive you
• Communication techniques (verbal and nonverbal) and building rapport
• Questioning techniques to understand values and build relationships
• Listening skills and the pyramid of active listening
• Identifying persuasion styles and how to adapt behaviours to meet the style
• Handling difficult situations without emotions