Administration Essentials

Administrators are the backbone of the organisation. They are often the first point of contact for colleagues, clients and suppliers internally and externally. This programme provides an excellent foundation on which to build their skills.

• Develop a plan to learn more quickly and effectively as tasks necessitate this
• Respond to managers' needs with more business understanding and appreciation of the manager's role using a prioritisation matrix
• Create a plan to develop the knowledge, skills and attitude which are likely to be for the role in the future
• Develop an action plan to respond to different management approaches
• Develop networking skills for different situations to create a good impression
• Demonstrate essential skills for relationship building and handling difficult situations through case studies
• Define criteria and actions to manage time and demands with effective skills and techniques
• Develop a checklist to help organise and support meetings and events effectively

Newly appointed and existing administrators who want to develop their confidence and skills.