Effective Communication
Starting dates and places
Focus on Training offers this product as a default in the following regions: N/A
Description
This programme is for you if you want to communicate in a powerful, positive, and assertive manner
This programme is for you if you want to communicate in a powerful, positive, and assertive manner
Programme Focus
The true nature of assertiveness
• Defining terms – what precisely is assertiveness?
• Breaking the myths and misconceptions
The benefits of communicating assertively
• How assertiveness impacts on relationships
• The negative impact of other approaches
Behaviour
• Behaviour - getting it in perspective
• The four behavioural options
• How our conditioning prevents us being assertive - the two 'taboos'
• React or respond? - the distinctions
Rights and responsibilities
• An assertive 'Bill of R…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
This programme is for you if you want to communicate in a powerful, positive, and assertive manner
This programme is for you if you want to communicate in a powerful, positive, and assertive manner
Programme Focus
The true nature of assertiveness
• Defining terms – what precisely is assertiveness?
• Breaking the myths and misconceptions
The benefits of communicating assertively
• How assertiveness impacts on relationships
• The negative impact of other approaches
Behaviour
• Behaviour - getting it in perspective
• The four behavioural options
• How our conditioning prevents us being assertive - the two
'taboos'
• React or respond? - the distinctions
Rights and responsibilities
• An assertive 'Bill of Rights'
• Two way street: Achieving a balance between rights and
responsibilities
Assertive language
• How we communicate
• The vital importance of integrity and congruence
• Assertive tone and body language Being responsive
• The power of active listening as an assertiveness tool
• Gaining empathy and understanding
Putting yourself forward
• Making requests and the psychology of asking for what we want
• Saying "no"
• Negative feelings assertion
Dealing with 'difficult' people
• Dissolving aggression in others
• Handling put downs
• Remaining calm and in control
Giving and receiving feedback and criticism
• "Soft on the person, hard on the issue"
• Key do's and don'ts on feedback and criticism
• Dealing with compliments
Share your review
Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.