Self Esteem and Assertiveness

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GBC Learning & Development offers their products as a default in the following regions: Kingston, London, Oxford, Peterborough, Portsmouth, Reading, Salisbury, Southampton, St Albans, Surrey, Sussex, Westminster

Description

This course is highly interactive and participative with a small group  and experienced trainer.

This training is designed for anyone who wishes to improve their self- esteem and confidence and for those who would like to improve their impact, effectiveness and credibility. Recognising our own behavioural styles and using different styles to influence others can have a positive impact on relationships, both personal and professional. This course concentrates on developing the knowledge and skills required to project a positive and self-assured image and how to use assertiveness to build rapport and gain co-operation
• Understand their rights and responsibilities in assertiveness
• Learn how to recognise different behavioural styles
• Know how to make and refuse requests effectively a…

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Frequently asked questions

There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.

This course is highly interactive and participative with a small group  and experienced trainer.

This training is designed for anyone who wishes to improve their self- esteem and confidence and for those who would like to improve their impact, effectiveness and credibility. Recognising our own behavioural styles and using different styles to influence others can have a positive impact on relationships, both personal and professional. This course concentrates on developing the knowledge and skills required to project a positive and self-assured image and how to use assertiveness to build rapport and gain co-operation
• Understand their rights and responsibilities in assertiveness
• Learn how to recognise different behavioural styles
• Know how to make and refuse requests effectively and with courtesy
• Learn techniques for handling aggression
• Be able to use body language as an effective communication tool
• Develop strategies for creating Win:Win solutions
• Build confidence and self assurance as a 'way of being'

Introduction & Workshop Objectives

  • What we are going to cover today
  • Establish what you want to achieve

Self Esteem

  • Identify how you feel about yourself
  • Mechanisms for raising and maintaining self worth

Rights in Assertiveness

  • Understand your rights
  • Accept your responsibilities

Behavioural Styles

  • Identify your own and others' behaviours

Making and Refusing Requests

  • Understand the principles
  • How to make requests without fear
  • How to say 'No' effectively

Handling Difficult and Aggressive Behaviour

  • Recognising aggression
  • Handling the internal conflict
  • Techniques for handling aggression

Getting Heard

  • Some easy to apply techniques for being heard

Action Planning

  • Commit to action for the future
  • Start now
Summary and Close
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There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.