Self Esteem and Assertiveness

This training is designed for anyone who wishes to improve their self- esteem and confidence and for those who would like to improve their impact, effectiveness and credibility. Recognising our own behavioural styles and using different styles to influence others can have a positive impact on relationships, both personal and professional. This course concentrates on developing the knowledge and skills required to project a positive and self-assured image and how to use assertiveness to build rapport and gain co-operation
• Understand their rights and responsibilities in assertiveness
• Learn how to recognise different behavioural styles
• Know how to make and refuse requests effectively and with courtesy
• Learn techniques for handling aggression
• Be able to use body language as an effective communication tool
• Develop strategies for creating Win:Win solutions
• Build confidence and self assurance as a 'way of being'

Introduction & Workshop Objectives

• What we are going to cover today
• Establish what you want to achieve

Self Esteem

• Identify how you feel about yourself
• Mechanisms for raising and maintaining self worth

Rights in Assertiveness

• Understand your rights
• Accept your responsibilities

Behavioural Styles

• Identify your own and others' behaviours

Making and Refusing Requests

• Understand the principles
• How to make requests without fear
• How to say 'No' effectively

Handling Difficult and Aggressive Behaviour

• Recognising aggression
• Handling the internal conflict
• Techniques for handling aggression

Getting Heard

• Some easy to apply techniques for being heard

Action Planning

• Commit to action for the future
• Start now

Summary and Close