Marketing Masterclass – Customer & Employee Research

Who is the course for?

Blackburn College in conjunction with Eden Marketing are pleased to announce the release of our new suite of marketing courses, delivered by an industry specialist and aimed at any individual carrying out a marketing function within an organisation.

About the tutor:
Jean Atkinson is a Chartered Marketer and has spent over 17 year’s marketing in various industries on an international basis. She owns Eden Marketing, a training company in Blackburn providing business owners and marketing practitioners with the marketing knowledge and tools to carry out effective marketing within their own business. Her workshops are focused on developing marketing strategies to achieve results, yet are jargon free, bespoke and most of all fun.

She’s seen many successes with companies reducing marketing spend whilst still achieving growth and others generating large sales orders on the back of implementing their new-found marketing knowledge. Jean is actively involved in promoting good marketing practice to start-ups and SMEs.

Why should I attend?

• 3 hour session
• Morning or evening delivery available
• Fast track to business growth
• No jargon…..let’s just get straight to the point!
• Hand-outs provided via PDF to support embedded learning
• 30 days free email support following the sessions
• 3 hours CPD
• Certificate of Attendance for each workshop attended
• Morning delivery at our Business Suite and evening delivery on main campus
• Free parking

What will I study?

Internal and external research enables a business to make decisions based on good intelligence; minimising risk and paying dividends in the long-term. Satisfied, engaged employees will produce better customer service. Customer satisfaction and advocacy will increase based on customers’ interactions with employees. In short, market research helps you to communicate effectively, identify and understand opportunities, pinpoint obstacles or problems and benchmark and evaluate your success.

• Acknowledge the link between research and business growth
• Recognise the part employees play in supporting the brand
• Identify and apply the main research techniques
• Select the most suitable research approach to support objectives
• Develop a range of in-house research techniques
• Write a research brief and communicate this to an outside agency
• Identify the steps to creating a market research plan

How will the course be delivered?

Through classroom based activities alongside a tutor and other delegates at a similar level.

Course Entry Criteria

No specific entry criteria for this course.

The college operates a no refunds policy as detailed below. Cancellations and transfer requests are subject to the following conditions:

• More than 4 weeks notice – no charge
• 4 weeks notice – 30% of the cost
• 2-3 weeks notice – 50% of the cost
• 1-2 weeks notice – 75% of the cost
• Less than 1 weeks notice – 100% of the cost

All cancellations must be made in writing and are subject to a £10 administration charge. The full fee’s policy is available on request.

What will I get at the end of the course?

You will receive a Blackburn College Certificate of Attendance

What can I do next?

Our 6 Marketing Masterclasses are as follows:

Marketing Planning and Strategy
Measuring Marketing Activity
Customer and Employee Research
Search Engine Marketing (SEM)
No-Cost Marketing
Social Media Strategy
BOOK ALL 6 SESSIONS AND RECEIVE A DISCOUNT OF £25 PER SESSION – YOU’LL PAY ONLY £300.00 (THAT’S A £150 SAVING!!!). See here for booking.

Or, you may like to consider our Sales courses:

Sales Training – Personal Selling
Sales Training – Sales Management
Sales Training – Sales Planning & Operations (EdExcel)

These courses can be viewed here

Alternatively you may wish to consider enrolling on our CIM Professional Certificate in Marketing

How much does it cost?

£75.00 including all tuition and a Blackburn College Certificate of Attendance.

BOOK ALL 6 MARKETING MASTERCLASSES�
AND RECEIVE A DISCOUNT OF £25 PER SESSION -
YOU’LL PAY ONLY £300.00 (THAT’S A £150 SAVING!!!) – see here to book

(Prices are subject to change)