Conflict Resolution in the Workplace – Online

Who is the course for?

This module will be useful to all staff and professionals whose work brings them into contact with members of the public.

What will I study?

This course has been developed by the National Syllabus for conflict resolution and deals with communication skills, personal safety and ‘what if’ situations.

After completing this course your learners should be able to:

•Describe the common causes of conflict
•Describe the three elements of ‘Communication’
•Give example of how communication can break down
•Explain 3 examples of communication models that can assist in conflict resolution
•Describe patterns of behaviour they may encounter during different interactions
•Give examples of the different warnings and danger signs
•Give examples of impact factors
•Describe the use of distance when dealing with conflict
•Explain the use of ‘reasonable force’ as it applies to conflict resolution
•Describe different methods for dealing with possible conflict situations

This course covers the following subject areas:

•Welcome and learning objectives
•Introduction to conflict resolution
•Communication model 1
•Communication model 2
•Communication model 3
•Dealing with conflict
•Awareness and impact factors
•Stress behaviours and summary

How will the course be delivered?

With over 130 interactive screens with multiple components, it is anticipated this module will take approximately 3 hours to complete. However, as an e-learning module learners are able to work through at their own pace, breaking off and resuming their study as appropriate.

Course Entry Criteria

There are no specific entry requirements for this module.

The college operates a no refunds policy as detailed below. Cancellations and transfer requests are subject to the following conditions:

• More than 4 weeks notice – no charge
• 4 weeks notice – 30% of the cost
• 2-3 weeks notice – 50% of the cost
• 1-2 weeks notice – 75% of the cost
• Less than 1 weeks notice – 100% of the cost

All cancellations must be made in writing and are subject to a £10 administration charge. The full fee’s policy is available on request.

What will I get at the end of the course?

On completion of this module you will be able to download a Virtual College certificate.

What can I do next?

See our other e-learning courses online.

How much does it cost?

£40.00 per person.