Conflict Management

ConFLICT MANAGEMENT Awareness This course is aimed at all staff. This conflict management course raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This conflict management awareness course provides attendees with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred. Outline of Program: What is workplace violence? … introduces and defines the concept of workplace violence and sets out some key messages about how to manage workplace violence. What leads to workplace violence? … considers the circumstances that can trigger violence, and the way that different reactions lead to different outcomes. How can you reduce the risk of violence? … focuses on effective communication skills, looking at various blocks to effective communication and suggesting ways to help reduce these blocks. How can you respond to a difficult situation? What should you do after an incident has happened? … looks at support for all those involved in an incident and emphasises the importance of effective recording and reporting Assessment: The course is delivered in 2 hours and Candidates must demonstrate a willingness to learn along with interaction of group activities. Cost: Our training courses are competitively priced and we guarantee to beat any equivalent training quote. Special Offer If three, two hour care sector courses are run on the same day at the same venue the third course is free of charge. This could be three of the same courses or a combination of three different ones. Important information The training venue should be quiet and undisturbed. Staff should not be expected to be on duty Staff attending should remain for the entire length of the session