Conflict Management

This programme will introduce delegates to an understanding of conflict management and the main elements which encompass this complex area of personal and professional development.

The content is suitable for anyone wishing to understand their and others behaviour during stressful and conflict issues. New strategies and techniques will help them to gain a better understanding of how to manage conflict within themselves, and with others.

Course Overview:

• Communication and behaviour
• The anger cycle
• Conflict management style inventory
• The 5 warning signs of aggressive behaviour
• The effect and emotion of anger
• Personal communication style indicator
• Handling conflict using various methods
• Dealing with conflict instrument ~ Kilmann
• The Mount Anger model
• Strategies for effective conflict communication
• The traffic light model for situational assessment