Persuading and Influencing for the PA and Admin Personnel

Course overview Who is it for?

PAs and secretaries who need to communicate effectively with many departments and have a responsibility for conflict handling and negotiation.

What is it about?

PAs and secretaries have a pivotal role coordinating meetings, collating information and cascading business decisions to other departments. This course teaches the communication skills to ensure this happens on schedule and without conflict.

What will I get out of it?

• An ability to establish and build rapport at all levels

• An understanding of the differences between manipulating and influencing

• Recognition and practice of helpful behavioural techniques

• Negotiation and conflict resolving skills

• Questioning techniques to achieve results

What will I learn? Communication theory

• The different elements of communication and how they work together to influence our interpersonal communication.

What is influencing?

• Building rapport with your manager and colleagues

• The difference between influencing and manipulating

• The link between self esteem and influencing; how to build it

Interpersonal communication: why does it matter and what is it?

• The difference between personality and behaviour and the three behaviour types

• Choosing helpful behaviour

• Handling conflict and difficult situations

Questioning and negotiation

• Choosing and using appropriate questions

• Being clear on your objectives and bottom line

• Meeting the needs of both parties

This course is mapped to QCF unit 'Persuading and Influencing Skills for the PA and Administration Personnel'

This course can be taken as part of our Institute of Administrative Management Level 3 Certificate in Professional PA and Administration Skills.

The qualification aims to give aspiring and existing PAs, secretaries and administration staff the foundation for their formal development in this role. It's an excellent introduction to the PA or administration role for anyone with limited experience or without formal training.

Anyone attending this course will be able to accredit their learning towards the qualification. Talk to one of our learning advisers on 0800 170 7777 to find out how you can get qualified.

Thank you for an excellent day. I feel much more confident in my approach to communication skills and will start to implement them first thing on Monday morning. “

- Carly Shannon

Southern Educational Leadership Trust

PA & Secretarial