Customer Service (Videos): Measuring Customer Service
Description
To achieve quality customer service, you need to understand how to measure it before you can manage it. But first, you need to figure out what exactly you want to measure and for what result. During this program, you'll learn the different service quality measurement tools and how to identify customers. You'll also learn how service level and frequency affect the results of customer satisfaction surveys and why it is so important to improve customer satisfaction.Frequently asked questions
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Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.