Contact Centre Apprenticeship

Total time

Contact Centre Apprenticeship

Total People
Logo Total People

Need more information? Get more details on the site of the provider.

Starting dates and places

This product does not have fixed starting dates and/or places.

Description

Qualifications

  • Apprenticeship in Contact Centre
  • NVQ Level 2 Certificate in Contact Centre
  • Technical Certificate – Certificate in Contact Centre Operations Level 2
  • Functional Skills Maths Level 1
  • Functional Skills English Level 1
  • Employment Rights and Responsibilities (ERR)

Units covered Some of the units available to complete in your Apprenticeship are as follows:

  • Develop personal and organisational effectiveness
  • Health and Safety in ICT and Contact Centres
  • Contact Centre Systems and Technology
  • Customer Care

Entry requirements You must be employed in a call/contact centre for at least 30 hours per week. Who is it for? Anyone who is working within a call/contact centre env…

Read the complete description

Frequently asked questions

There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.

Didn't find what you were looking for? See also: .

Qualifications

  • Apprenticeship in Contact Centre
  • NVQ Level 2 Certificate in Contact Centre
  • Technical Certificate – Certificate in Contact Centre Operations Level 2
  • Functional Skills Maths Level 1
  • Functional Skills English Level 1
  • Employment Rights and Responsibilities (ERR)

Units covered Some of the units available to complete in your Apprenticeship are as follows:

  • Develop personal and organisational effectiveness
  • Health and Safety in ICT and Contact Centres
  • Contact Centre Systems and Technology
  • Customer Care

Entry requirements You must be employed in a call/contact centre for at least 30 hours per week. Who is it for? Anyone who is working within a call/contact centre environment dealing with inbound/outbound telephone calls. CostAged 16-18

Fully funded

Aged 19 – 23

Fully funded for employers with less than 1000 employees. For employers with 1000+ employees, please contact us for further details.

Aged 24+

Contribution may apply.

Duration 12 months (approx) Start date Available all year Assessment method There are various assessment methods available such as:

  • Observation
  • Examination of case history
  • Product evidence
  • Witness testimony
  • Questioning

The qualification is assessed at the workplace and there is no requirement to go to college.

Personal qualities To work in a contact centre environment you will need to have the following personal qualities:

  • Team worker
  • Punctual and reliable
  • Able to follow instructions

Further progression Opportunity to progress onto the following qualifications:

  • Advanced Apprenticeship in Contact Centre
  • Apprenticeship in Business & Administration
  • Apprenticeship in Customer Service
  • Apprenticeship in IT
  • Apprenticeship in Team Leading
  • Apprenticeship in Management
There are no reviews yet.

    Share your review

    Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.

    There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.