Contact Centre Apprenticeship
Starting dates and places
This product does not have fixed starting dates and/or places.
Description
Qualifications
- Apprenticeship in Contact Centre
- NVQ Level 2 Certificate in Contact Centre
- Technical Certificate – Certificate in Contact Centre Operations Level 2
- Functional Skills Maths Level 1
- Functional Skills English Level 1
- Employment Rights and Responsibilities (ERR)
Units covered Some of the units available to complete in your Apprenticeship are as follows:
- Develop personal and organisational effectiveness
- Health and Safety in ICT and Contact Centres
- Contact Centre Systems and Technology
- Customer Care
Entry requirements You must be employed in a call/contact centre for at least 30 hours per week. Who is it for? Anyone who is working within a call/contact centre env…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
Qualifications
- Apprenticeship in Contact Centre
- NVQ Level 2 Certificate in Contact Centre
- Technical Certificate – Certificate in Contact Centre Operations Level 2
- Functional Skills Maths Level 1
- Functional Skills English Level 1
- Employment Rights and Responsibilities (ERR)
Units covered Some of the units available to complete in your Apprenticeship are as follows:
- Develop personal and organisational effectiveness
- Health and Safety in ICT and Contact Centres
- Contact Centre Systems and Technology
- Customer Care
Entry requirements You must be employed in a call/contact centre for at least 30 hours per week. Who is it for? Anyone who is working within a call/contact centre environment dealing with inbound/outbound telephone calls. CostAged 16-18
Fully funded
Aged 19 – 23
Fully funded for employers with less than 1000 employees. For employers with 1000+ employees, please contact us for further details.
Aged 24+
Contribution may apply.
Duration 12 months (approx) Start date Available all year Assessment method There are various assessment methods available such as:
- Observation
- Examination of case history
- Product evidence
- Witness testimony
- Questioning
The qualification is assessed at the workplace and there is no requirement to go to college.
Personal qualities To work in a contact centre environment you will need to have the following personal qualities:
- Team worker
- Punctual and reliable
- Able to follow instructions
Further progression Opportunity to progress onto the following qualifications:
- Advanced Apprenticeship in Contact Centre
- Apprenticeship in Business & Administration
- Apprenticeship in Customer Service
- Apprenticeship in IT
- Apprenticeship in Team Leading
- Apprenticeship in Management
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Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.