Advanced Apprenticeship in Sales Level 3

Summary:

Advanced Apprenticeships are work-based training programmes designed around the needs of employers, which lead to nationally recognised qualifications. The Advanced Apprenticeship in Sales and Telesales Level 3 is built up of a framework consisting of: City & Guilds Level 3 NVQ in Sales, City & Guilds Level 3 Certificate in Contact Centre Skills, Functional Skills in English Level 2 and Mathematics Level 2 or Key Skills in Communication Level 2 and Application of Number Level 2.

Course Code: E0111 Minimum Age: 16 Course Length: Approximately 24 months Entry Requirements:

Apprenticeships are open to anyone over the age of 16, whether they have just left school or have been working for years. Applicants need to be; legally permitted to work in the EU, employed in a relevant job role and not taking part in full-time education. Apprentices who took their GCSE’s more than five years ago and did not gain a C grade or above will need to take a literacy and numeracy test. To start the Advanced Apprenticeship programme, you should ideally have five GCSEs (grade C or above) or have completed an Apprenticeship. This course is aimed at those in a supervisory role although this is not essential.

Core Skills:

This course develops the skills needed to ensure effective customer service within a business environment. This course is recommended for any employees in a customer facing or related role who want to gain a qualification through a flexible combination of workshops and assessments in the workplace.

In this course learning is based around providing businesses with effective, processes and services that enable the organisation to achieve its objectives and continuously improve its performance for the customer.

Assessment:

Training and assessments are mainly delivered in the workplace though some of the content can be delivered in college. Assessment is via a variety of methods, including case studies, assignments, practical assessments and projects.

Career Progression:

Career or academic progression may include continuation, development or promotion at work or progression into higher education.

Full Description:

This Apprenticeship is ideal for developing skills and knowledge whilst working within the fast-paced world of business. This qualification offers the unique opportunity to earn and learn in this sector.

Real work experience, which is personalised to each learner’s aspirations and interests, is integrated into the programme.

The Advanced Apprenticeship in Sales and Telesales Level 3 is built up of a framework consisting of: City & Guilds Level 3 NVQ in Sales, City & Guilds Level 3 Certificate in Contact Centre Skills, Functional Skills in English Level 2 and Mathematics Level 2 or Key Skills in Communication Level 2 and Application of Number Level 2. There is a choice of units to meet the role and responsibilities and your assessor will help determine the appropriate combination.

Training and assessments are delivered in the workplace, except some of the content, which may be undertaken in college.

Measurable benefits include: better team performance; productivity targets met or exceeded; quicker response time and reduced error rates.

Costs:

Training on the Apprenticeships programme is currently funded for apprentices aged 16 - 18 years at the time of enrolment. An employer contribution is required for those aged either 19+ or who have a level 4 or higher qualification.

For more information on recruiting an apprentice or if you would like to train your existing staff please contact our Employer Partnerships Team on Freephone: 0800 328 3616 or Email: employerpartnerships@ccn.ac.uk.

If you are interested in Apprenticeships, go to the Apprenticeship Vacancies (AV) website at www.apprenticeships.org.uk.

Please contact the Advice Shop for details of costs and start dates.

Please note that although the information given is believed to be correct at the time of publication, course information, costs where applicable and attendance details may change.

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