Apprenticeship in Contact Centre Operations
Apprenticeship in Contact Centre Operations
Starting dates and places
This product does not have fixed starting dates and/or places.
Description
General information
This programme runs for one year with flexible start dates. During this time the Apprentice will be assessed in the workplace and work in an appropriate setting to achieve the skills and knowledge they need to achieve an Apprenticeship in Contact Centre Operations which includes:
Course content
- Level 2 Diploma
- Technical Certificate Level 2
- Functional Skills - Maths Level 1 and English Level 1
The course is demanding and requires organisation, commitment and teamwork. During the course the Apprentice will build up a portfolio of evidence to prove they have gained the necessary skills and experience in Contact Centre Operations (they will be supported by an assessor in th…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
General information
This programme runs for one year with flexible start dates. During this time the Apprentice will be assessed in the workplace and work in an appropriate setting to achieve the skills and knowledge they need to achieve an Apprenticeship in Contact Centre Operations which includes:
Course content
- Level 2 Diploma
- Technical Certificate Level 2
- Functional Skills - Maths Level 1 and English Level 1
The course is demanding and requires organisation, commitment and teamwork. During the course the Apprentice will build up a portfolio of evidence to prove they have gained the necessary skills and experience in Contact Centre Operations (they will be supported by an assessor in this), and will be entered for assessments as appropriate.
Entry requirements
The Apprentice must be employed for a minimum of 30 hours per week in a suitable role to demonstrate competence. There must be a line manager committed to on-the-job training who will liaise with College staff.
Progression
On successful completion, the Apprentice could move to an Advanced Apprenticeship.
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Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.