Tele-Marketing Training

A one-day in-company workshop1 Day - On Request

This course is one of our standard in-company programmes and can be delivered to your people at a venue and date of your choice. If it is not exactly what you want then we can either create a tailored course based on our extensive library of standard course materials or produce a fully bespoke training course for you.

Course Overview:

A fast moving course centred around the outgoing tele-marketing call. Delegates will explore the differing uses of telemarketing, analyse each part of a telemarketing call and develop personalised statements for each stage. Activity training using tele-trainer equipment is used to practice and develop individual skills through role play. This is a great course for anyone working in tele-marketing.

Programme Contents

The Different Uses of Tele-Marketing
Campaign Tele-Marketing
Using Wordtracks
Attention Getting Statements
Questioning Skills
Listening Skills
Voice Techniques
Building Rapport With the Customer
Seeking Value Added Business
Dealing With Questions, Queries and Objections
Positive Endings
Post Call Activities
Practical Exercises, including role play with Tele-Trainer equipment
Personal Action Plans