Telesales Sales Training Courses

Inbound Telesales Skills - Open Sales Training Course

Course Overview

Telephone enquiries are a large part of any businesses enquiry stream and for many businesses it is vital that these telephone enquiries are dealt with professionally and efficiently every time, this one day inbound telesales skills course will provide sales people with the confidence and skills to handle any type of inbound telephone sales situation and also provide the tools to convert more of these enquiries into sales and customers.

This course will focus on the key stages of the sales call and the fundamentals that all successful sales calls contain, we begin by addressing the barriers that many sales people face when dealing with prospects over the telephone and express the importance of establishing, honesty, trust and confidence with the prospect.

Successful sales calls start with a great opening and so we move on to how to open a call correctly by using the right tone, the right words and the right questions, we then move onto demonstrating how to take qualify a prospect correctly and how to take an enquiry professionally.

The next part of the course focuses on delivering an effective value focused sales pitch to the prospect, we then move towards how to employ proven techniques to address and manage objections and how to avoid price focused discussions, the final part of the course concentrates on gaining commitment and securing the sale or the appointment and to end the course we cover the importance of follow up calls. 

This course will benefit you if

You receive sales enquiries over the telephone and need to convert these enquiries into sales and customers

You work within a telesales environment and need to improve your telephone selling skills

You are looking to gain new skills to give you an edge over your competitors

You work within a call centre environment and are looking for new ideas to differentiate yourself from your competition 

What will you Gain from the Course?

How to open the call
How to manage the call and prospects expectations
Telephone language – what you should be saying and what you should not be saying
How to qualify the prospect
How to take an enquiry over the telephone
How to ask intelligent questions over the telephone
How to adapt your selling style to suit different prospect types
How to deliver a value focused sales pitch
How to use intelligent objection handling techniques to address and overcome client objections and concerns
How to avoid being drawn into a price discussion over the telephone  
Understand the importance of honesty and trust within the telesales process
How to gain commitment and secure the sales over the telephone
How to make effective follow up calls to secure the sale
How to make effective follow up calls once you have secured the sale
Learn how to achieve a positive outcome for the majority of your sales calls

Upon completing this course you will be able to

Open an incoming sales call with confidence
Manage an incoming sales call and also manage the prospects expectations
Qualify new prospects and identify good quality prospects and sales calls
Take an enquiry correctly and ask intelligent questions over the telephone to gain the information you need
Deliver a value focused sales pitch that engages your prospects
Say the right things in the right way on every call
Handle objections intelligently to overcome and avoid being drawn into a price discussion
Understand the importance of honesty and trust within the telesales process
Gain commitment and secure sales over the telephone
Make effective follow up calls to secure the sale and after the sale has been secured
Achieve a positive outcome from the majority of your sales calls