Results Driven Group: 152 products
Call Centre Achieving Best Practice
This course will give operatives greater confidence when taking incoming calls and develop consistent telephone 'etiquette' when answering,…
ILM Level 5 Award in Leadership & Management Skills
The ILM Level 5 Award in Leadership & Management Skills has been developed for experienced Managers. The six mandatory workshops are delive…
Customer Care Excellence for Finance Staff
Finance staff will achieve a greater understanding of the customers needs and how they rate customer excellence. They will also understand …
Microsoft Excel Intermediate
Overview: Microsoft Excel is a spreadsheet application that features calculation, graphing tools, pivot tables and a macro programming lang…
5S Training - Lean Manufacturing House Keeping
5S training leads to a cleaner, safer and more orderly work environment where the layout facilitates effective working methodsOverview: 5S …
Managing Change
We cant ignore it - it won't go away - we have to learn to deal with it everyday. This workshop will show you how to deal with change as an…
Influencing Skills
Strategy - planning, tactics and persuasion are the core skills needed here. Overview: This influencing skills course focuses on the delega…
ILM Level 7 Qualifications in Management Consultancy
These qualifications are ideal for experienced management consultants, and focus on developing effective relationships with clients, as wel…
Personal Presentation
Impact & Presence when you need to impress... Are you confident all the time? Do you sell yourself effectively? If not, this workshop is a …
Interpersonal Skills Training
Overview: Can you try and remember back to the last time you met someone you thought was a really good communicator? Was it something about…
Confidence at Work
50 techniques for building supreme self-confidence.Overview: What gives some people supreme self-confidence? How do they manage to deal wit…
Delegation & Empowerment
Do your teams do what you ask of them at all times? If not, this one day workshop is a must as it will free up your time and help create an…
First Aid Annual Update Course
Course Aim: To give refresher training in the procedures required in the event of person(s) taken ill or injured in the workplace. Overview…
ILM Level 7 Diploma in Strategic Leadership & Executive Management
£2,130 per person plus VAT The ILM Level 7 Diploma in Strategic Leadership and Executive Management has been specially designed to give pra…
Effective Credit Control
Learn techniques to turn debt in cash. Overview: This one-day course provides delegates with a practical insight into commercial credit con…