Alternatives for Closing Incoming Calls Effectively

This course concentrates on incoming calls which potentially could lead to new business. Delegates attending this course are taught to ask …

The main focus of this course is to improve and refresh the skills of those that receive incoming calls from customers and suppliers. This …

This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help del…

This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls and outbound calls. …

This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Thro…

This telephone training course focuses on incoming and/or outgoing calls whose purpose it is to lead to sales or appointments. Closing tech…

This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then b…

This telephone training course is ideal for those who want to improve their calls to maximise appointments. It will also help those fieldin…

This course is ideal for those who want to improve their follow-up calls to maximise sales. It will also help those fielding incoming sales…

After defining Sales Management, this course investigates how to establish a marketing strategy, looking at the sales & marketing tools ava…

This telephone training course helps all those who make outgoing calls ensure that they set objectives and achieve them. Whether they be sa…

This highly practical course involves delegates actually going out and making cold calls on a pre-agreed route. Prior to this delegates are…

This one-day course gives you the skills, confidence and opportunity to practise all the relevant eventualities that you may encounter when…

The customer is always right, right? Train for spectacular call centre success! Do you work for a call centre dealing with product support …

Ref: MST10125 Aim: The delegate will learn about the essentials of dealing with incoming calls and enquiries and how to make the most of ev…